laptop keyboard not working

kelly_2025
kelly_2025 Member Posts: 1 Newbie
edited 7:22AM in Aspire Laptops

what to do

Answers

  • Puraw
    Puraw ACE, Member Posts: 16,805 Trailblazer

    Hi connect an external USB keyboard, if that works normally you have a hardware issue, either with the cable connection or the keyboard, this is not an expensive item to replace.

  • Axxo
    Axxo Member, Ally Posts: 1,760

    If your laptop keyboard isn't working, the first step is to try a simple restart. If that doesn't fix it, check for common issues like physical damage, debris, or overheating. You might also need to update or reinstall the keyboard drivers. If those steps don't work, consider using an external keyboard, cleaning the keyboard, or exploring more advanced troubleshooting like running the keyboard troubleshooter.
    Here's a more detailed breakdown:

    1. Simple Fixes:
      Restart your laptop: This can resolve temporary software glitches.
      Check for physical damage or debris: Dust, crumbs, or spills can interfere with the keys. Clean the keyboard carefully with compressed air or a soft brush.
      Check for overheating: Overheating can cause the laptop to shut down or malfunction. Make sure the laptop is on a hard surface and vents are clear.
    2. Troubleshooting Driver Issues:
      Update keyboard drivers: Outdated or corrupted drivers can cause keyboard problems.
      Reinstall keyboard drivers: In Windows, use Device Manager to uninstall and then reinstall the keyboard driver.
      Check for BIOS updates: In some cases, BIOS updates can also resolve keyboard issues.
    3. Advanced Troubleshooting:
      Use an external keyboard:
      If you can use an external keyboard, it can help determine if the issue is with the laptop's internal keyboard or a software problem.
      Run the keyboard troubleshooter:
      Windows has a built-in keyboard troubleshooter that can diagnose and fix certain problems.
      Adjust keyboard settings:
      Check accessibility settings and filter keys to ensure they are not causing issues.
      Consider a hard reset:
      If all else fails, a hard reset (booting into recovery mode) can help restore the laptop to a working state.
    4. When to Seek Professional Help:
      If the issue persists after trying the above steps, it may be a hardware problem, and it's best to take your laptop to a qualified technician.
      If you have a warranty, contact the manufacturer for repair or replacement.
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