Predator Helios 300 2019 laptop works with HDMI port Monitor, but not with VGI adapter. why?

Chaos18
Chaos18 Member Posts: 3 New User
edited May 22 in Predator Laptops

Hi, I have a Predator Helios 300 2019 laptop. The HDMI port is not working properly. The port reads well for an HDMI-based monitor, but when I use a VGI monitor to connect to the laptop using a converter, it doesn't work. But the converter works well in my other laptop.

Can someone help me in this regard?

[Edited the thread to add model number to the title]

Answers

  • Sharanji
    Sharanji ACE Posts: 5,251 Pathfinder

    @Chaos18

    Here are a few things you can check:
    Some HDMI-to-VGA converters require external power via a USB connection. If yours has a power input, try connecting it to a USB port for additional power.Ensure you're using an active HDMI-to-VGA adapter, not just a simple cable. VGA is analog, while HDMI is digital, so an active converter is required for proper signal conversion.If possible, test another HDMI cable or port to rule out physical damage. Open Windows Display Settings and ensure the external monitor is detected. You can also try pressing FN + F5 to toggle display modes.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • Chaos18
    Chaos18 Member Posts: 3 New User

    @Sharanji

    Hey, thank you so much for the reply

    The problem I am facing is that the converter is working for other laptops; it's more of my laptop's problem, so I wanted to check if some updater needs to be updated or if it's just a laptop issue. I tried using FN + F5 still doesn't work. I know it's not my HDMI port problem, as when I connect a HDMI monitor directly connection it works perfectly. The problem is only when I use the converter, and this issue is only with my laptop.

  • StevenGen
    StevenGen ACE Posts: 14,240 Trailblazer

    Your Acer Predator 300 is not compatible with the VGI to HDMI adapter and a VGI monitor, that is why you don't get an image with the VGI to HDMI converter. Use the HDMI port and a HDMI monitor for best results and use your VGI monitor with other laptops that work with this monitor.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍