Why does my Acer order keep getting cancelled every time, even when I use a U.S card?

AkeemT
AkeemT Member Posts: 7

Tinkerer

edited May 16 in Nitro Gaming

I have placed several orders now and it keeps getting cancelled. Then I contacted customer service and I was told it is because I am using an international card to pay that the card must be issued with the US or Canada. I then told a friend who lives in the US to use his US bank card to place an order using his own Acer Store account. His order was cancelled. I really need to acquire this laptop as prices for the gaming laptop I want to buy is very high on third retailer's stores.

Answers

  • Puraw
    Puraw ACE, Member Posts: 16,741 Trailblazer

    Why don't you make an international bank transfer to the shop?

  • Axxo
    Axxo Member, Ally Posts: 1,730

    Several factors can cause Acer orders to be canceled, even with a U.S. card, including potential payment issues, shipping address discrepancies, or system errors. If your card is in good standing and your address is accurate, contact Acer customer support or Acer Community for clarification.
    Here's a more detailed breakdown:

    1. Payment Issues:
      Card Status:
      Your credit card might be expired, have a low limit, or have been blocked for some reason.
      Address Discrepancy:
      The billing address you provided might not match the one associated with your card, leading to rejection.
      Transaction Limit:
      You may have exceeded your daily or monthly spending limit on your card.
      Technical Glitches:
      Sometimes, there can be temporary issues with the payment processing system or the card network.
    2. Shipping Address Issues:
      Incorrect Information:
      Double-check that your shipping address is accurate and matches your profile information.
      Verification Failure:
      The address verification systems might be rejecting your address, even if it's correct.
    3. System Errors:
      Temporary Bugs:
      Online stores can sometimes experience temporary glitches that cause order processing issues.
      Stock Availability:
      While less common, an order might be canceled if the item is suddenly out of stock.
    4. Fraud Prevention:
      Suspicious Activity: If your card or address is flagged as suspicious, the order might be canceled as a security measure.
      Troubleshooting Steps:
    5. Verify Card Details:
      Ensure your card number, expiration date, and billing address are accurate.
    6. Check Card Balance and Limits:
      Make sure you haven't reached your credit limit or daily/monthly charge limit.
    7. Review Order Details:
      Double-check the shipping address, item details, and any other information you provided.
    —————————————————-

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  • AkeemT
    AkeemT Member Posts: 7

    Tinkerer

    Unfortunately, Acer doesn't provide that. Would have been nice.

  • Puraw
    Puraw ACE, Member Posts: 16,741 Trailblazer

    Hi, this link states about Acer shops: "You will be given the option to pay by credit card, debit card, international wire transfer and Wise and checkout.", Acer International Shipping - How To Buy Guide

  • StevenGen
    StevenGen ACE Posts: 14,198 Trailblazer
    edited May 17

    Get your friend to call Acer USA and enquire why his order for this laptop and his card is cancelled with a US card and a US address? It could be that and/if your friend puts down an outside US address for delivery, that could be the reason for the cancellation of the order, as Acer store only ships orders inside US.

    What I suggest that you and your kind friend do is this, get your friend to buy this gaming laptop with his US card and for the laptop to be delivered to his US address and then get him to ship this gamming laptop to you in your country as that will work.

    As there is no reason if your friend lives in the US that the Acer US store will not accept and/or sell and ship this laptop to him and deliver this gaming laptop to his address in the US. It could be that this laptop is out of stock or the Acer store site is down and corrupted. If that happens get your friend to phone Acer US and inquire about these problems. Good luck and hope this give you some other ideas of how to purchase this laptop from Acer USA.

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  • AkeemT
    AkeemT Member Posts: 7

    Tinkerer

    He called customer service to ask why his order was cancelled after paying with a US bank card but customer service never gave any tangible reason and never responded to his mails. So I have decided to just buy from Amazon at a more expensive price.

  • AkeemT
    AkeemT Member Posts: 7

    Tinkerer

    Thank you so much. This is really helpful.

  • StevenGen
    StevenGen ACE Posts: 14,198 Trailblazer

    Glad to help you out and to solve this problem out, also if you can, can you give my answer as a YES and a solution to your question, thank you.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍