The system constantly hangs, freezes, or blue screens. System Model Predator PHN16-72

sajadamiri
sajadamiri Member Posts: 1 Newbie
edited May 18 in Predator Laptops

I am an Acer laptop user
System Model Predator PHN16-72
Configured
Processor Intel(R) Core(TM) i9-14900HX
Installed Physical Memory (RAM) 64.0 GB
Graphics 4060

The system constantly hangs

Constant freezing, blue screen, and CPU overheating
No matter what I do, it doesn't work. Even the warranty didn't help me.
They said the system passed all tests, but as soon as it started working again, the flaws were revealed. I updated the BIOS and downloaded all the drivers from the Acer website.
I was really annoyed

[Edited the thread to add model number to the title]

Answers

  • StevenGen
    StevenGen ACE Posts: 14,214 Trailblazer
    edited May 19
    https://community.acer.com/en/discussion/724708/the-system-constantly-hangs-freezes-or-blue-screens-system-model-predator-phn16-72

    The only things that I suggest that could be a problem is the ram upgrade, what type of ram did you upgrade your PHN16-72 laptop with? As this laptop works best with DDR5-5600MT/s CL46 type NORMAL ram, as and if you upgraded your laptop with XMP overclocked type ram, that could be the cause of the problems that you are having. Also, set the bios to run the Nvidia GPU only gpu and also do the same in Predator Sense for best graphics performance, do not run the Intel graphics, as that could also cause the problems that you are having.

    The i9-14900HX cpu even with the PHN16-72 latest bios version 1.16 that supposedly fixed the 13th and 14th Gen Intel cpu's problems these cpu's will still overheat, so be aware of this, but these cpu's are designed to work at high temps, so and if your i9-14900HX cpu works in high end gaming and applications at 100°C temps, then that is normal.

    I suggest that you make sure that Win-11 24H2 has all the updates and is updated to OS build: 26100.4061 for best results and also buy a good multi fan laptop cooler like the Thermaltake Massive 12 Max Notebook Cooler, as these sorts of coolers also assists in reducing temps by up to 20°C. Good luck and hope this helps you out.

    This what Acer tested the PHN16-72 laptop cpu temps, so makes sure that your laptop performs the same as the values below.

    image.png image.png

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  • Puraw
    Puraw ACE, Member Posts: 16,753 Trailblazer
    https://community.acer.com/en/discussion/724708/the-system-constantly-hangs-freezes-or-blue-screens-system-model-predator-phn16-72

    Hi, check that BIOS is version 1.16 from 2025/02/06 and that RAM is CL=46 and speed=5600 MTs for the 2 DDR5 RAM modules, Acer recommends up to 32GB RAM but Crucial and Kingston both tested up to 64GB DDR5. I would avoid RAM modules with XMP profile, use standard JEDEC like this Kingston link: Memory for a Acer - Predator Helios Neo 16 (PHN16-72-xxx) - Kingston Technology

    RAM 32GB PHN16-72.jpg
  • StevenGen
    StevenGen ACE Posts: 14,214 Trailblazer
    https://community.acer.com/en/discussion/comment/1340351#Comment_1340351

    Hey Puraw, if you have read sajadamiri exact post above??? sajadamiri HAS UPDATE THE BIOS, so read the post before you keep answering the same answers like you always do to confuse members.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Axxo
    Axxo Member, Ally Posts: 1,730

    If your Acer Predator PHN16-72 is constantly crashing, freezing, or displaying blue screens, it could be due to various factors, including overheating, driver issues, or hardware problems. First, you should check for driver updates and ensure your BIOS is up to date. Then, inspect the laptop for overheating by ensuring proper airflow and considering cleaning out dust. If the issues persist, you may need to investigate hardware components like RAM or the CPU.
    Here's a more detailed breakdown of potential causes and solutions:

    1. Overheating:
      Cause: Overheating can lead to system instability and crashes.
      Solution: Ensure the laptop is on a flat surface, not on soft surfaces like a bed, and that vents aren't blocked. Clean the laptop's fans and vents to remove dust buildup, which can impede cooling.
      Monitoring: Use software like HWMonitor to monitor CPU and GPU temperatures, and if they consistently exceed recommended limits, it could indicate a problem with the cooling system or a faulty component.
    2. Driver Issues:
      Cause:
      Outdated or corrupted drivers can cause instability, especially for graphics cards and other hardware components.
      Solution:
      Update your drivers, particularly graphics drivers, from Acer's website. Consider rolling back to a previous version of a driver if the issue started after an update.
    3. Hardware Problems:
      Cause:
      RAM issues, a failing hard drive/SSD, or even a faulty CPU can cause system crashes.
      Solution:
      Run Windows Memory Diagnostic to test your RAM. You may need to take the laptop to a professional for diagnosis and repair if hardware issues are suspected.
    4. Software Issues:
      Cause:
      Malware, corrupted Windows files, or conflicting software can cause system instability.
      Solution:
      Run a virus scan with Windows Security or a third-party antivirus. Use System File Checker (SFC) to repair corrupted Windows files.
    5. BIOS/Firmware Issues:
      Cause: An outdated or faulty BIOS/UEFI firmware can lead to hardware incompatibility or instability.
      Solution: Update the BIOS/UEFI to the latest version from Acer's support website.
      Troubleshooting Steps:
      Check for updates: Ensure your laptop is up-to-date with the latest Windows updates and driver updates.
      Monitor temperatures: Use monitoring software to track CPU and GPU temperatures.
      Clean the laptop: Remove dust buildup from fans and vents.
      Update drivers: Update graphics and other hardware drivers.
      Test RAM: Run Windows Memory Diagnostic to test RAM.
      Check for malware: Scan for malware with Windows Security or a third-party antivirus.
      Run SFC: Use System File Checker to repair corrupted Windows files.
      Update BIOS: Update the BIOS/UEFI firmware if necessary.
      Consider factory reset: If the issues persist, consider a factory reset as a last resort.
    ————————————————

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