acer Chromebook error 0x2004, when I turn it on loads this message and only option I get is shutdown

xir1201
xir1201 Member Posts: 1 New User
edited May 17 in Chromebooks
IMG_0141.jpeg

my acer Chromebook when I turn it on loads this message and the only option I get is shut down. Can someone help me please?

[Edited the thread to add issue detail]

Best Answers

  • Sharanji
    Sharanji ACE Posts: 5,251 Pathfinder
    Answer ✓

    @xir1201

    The error code 0x2004 on Acer Chromebooks usually appears when the system is unable to complete a repair. Since your only option is to shut down, here are a few things you can try

    Perform a Hard Reset – Hold down the Refresh key and tap the Power button. If your Chromebook starts up normally, great! If not, move to the next step.

    Use Recovery Mode – Turn off your Chromebook, then press Esc + Refresh + Power at the same time. This should bring up the recovery screen, where you can follow the instructions to reinstall ChromeOS.

    Create a Recovery USB – If recovery mode doesn’t work, you may need to create a ChromeOS recovery USB using another computer. You can find instructions on Google's support page. If the problem persists, it might be a hardware issue. You can run CROSH diagnostics to check for faults. Use CROSH Diagnostics to troubleshoot hardware problems on Chrome OS devices

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • billsey
    billsey ACE Posts: 36,182 Trailblazer
    Answer ✓

    Most likely you have a drive problem, which is why it can't do the repair, which requires writing to the drive. Which Chromebook model do you have? Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • Sharanji
    Sharanji ACE Posts: 5,251 Pathfinder
    Answer ✓

    @xir1201

    The error code 0x2004 on Acer Chromebooks usually appears when the system is unable to complete a repair. Since your only option is to shut down, here are a few things you can try

    Perform a Hard Reset – Hold down the Refresh key and tap the Power button. If your Chromebook starts up normally, great! If not, move to the next step.

    Use Recovery Mode – Turn off your Chromebook, then press Esc + Refresh + Power at the same time. This should bring up the recovery screen, where you can follow the instructions to reinstall ChromeOS.

    Create a Recovery USB – If recovery mode doesn’t work, you may need to create a ChromeOS recovery USB using another computer. You can find instructions on Google's support page. If the problem persists, it might be a hardware issue. You can run CROSH diagnostics to check for faults. Use CROSH Diagnostics to troubleshoot hardware problems on Chrome OS devices

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • billsey
    billsey ACE Posts: 36,182 Trailblazer
    Answer ✓

    Most likely you have a drive problem, which is why it can't do the repair, which requires writing to the drive. Which Chromebook model do you have? Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Axxo
    Axxo Member, Ally Posts: 1,784

    The Chromebook error 0x2004 usually indicates a problem with the camera. To fix it, try providing proper power to the camera module, using the example code that comes with Arduino, or updating your ESP32 camera library. If these steps don't work, consider returning the device for a refund or replacement, or use a recovery media USB stick.
    Here's a more detailed breakdown:
    Troubleshooting Steps:

    1. Basic Checks:
      Ensure the camera module is properly connected to the power source and the correct pins.
      Try using the example code that comes with the Arduino platform or your specific camera library.
      Update the camera library to the latest version.
    2. Power Issues:
      If the error occurs when powering on the camera, check if the camera module is receiving sufficient power. Consider using a different power supply or cable.
      If you're using a different version of the library, try using 1.0.2 or 1.0.4.
    3. Other Potential Issues:
      The camera sensor might not be found. This could be due to a hardware issue with the sensor or a software conflict.
      If the error persists after trying the above, it's possible there's a hardware issue with the camera module or the device itself.
    4. Advanced Troubleshooting (If applicable):
      Consider trying the ai_thinker parameter or wrower model in the camera library configuration.
      If you're running a custom version of Chrome OS, ensure it's compatible with your camera hardware.
    5. If the error persists:
      Return the device: If you recently purchased the Chromebook, consider returning it for a refund or replacement.
      Recovery media: If you have a recovery media USB stick, use it to reinstall Chrome OS.
      Contact support: Contact Google Chromebook Support or the Chromebook manufacturer for further assistance.
    ——————————————

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

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