Predator Helios Neo 16 laptop SSD not detected after forced shutdown and Blue screen

AJ_FARM
AJ_FARM Member Posts: 4 New User
edited May 17 in Predator Laptops

My laptop's screen froze and I had to force it to shut down. After that, the blue screen appeared to repair Windows but I couldn't solve it. Now it's showing that the device is not bootable. When I opened the BIOS settings, I noticed that my SSD is no longer showing up in the storage. Can someone help me?

Answers

  • AJ_FARM
    AJ_FARM Member Posts: 4 New User
    edited May 14
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  • Rammstein
    Rammstein Member Posts: 19 Troubleshooter

    if your laptop is still under warranty, i would recommend sending it to acer for repair, if not then you can try and open the unit yourself (at your own risk) . google is your friend here and try reseating the m.2 drive but it sounds to me like you may have a dead hard drive which is the probable cause of the system freeze in the first place.

    good luck let me know how it goes.

  • Axxo
    Axxo Member, Ally Posts: 1,730

    A Predator Helios Neo 16 laptop SSD not being detected after a forced shutdown and blue screen can be a frustrating issue. Here's a breakdown of potential causes and solutions:
    Possible Causes:
    Hardware Issues:
    A damaged or failing SSD is a primary suspect. Forced shutdowns can sometimes introduce corruption or damage to the SSD, especially if it's already at the end of its lifespan.
    BIOS Issues:
    The laptop's BIOS might not be correctly recognizing the SSD, potentially due to a corrupted or outdated BIOS version.
    Software Issues:
    Operating system corruption, driver issues, or even a faulty Windows update could prevent the SSD from being recognized.
    Thermal Issues:
    If the laptop is overheating, it can cause the SSD to fail to initialize or be recognized.
    VMD Controller:
    In some cases, the VMD (Virtual Memory Disk) controller might be interfering with SSD detection.
    Troubleshooting Steps:

    1. Restart and Observe:
      Try a clean restart of the laptop. See if the SSD is recognized during boot-up.
    2. Check BIOS:
      Enter the BIOS setup (usually by pressing F2, Delete, or Esc repeatedly during startup) and verify if the SSD is listed as a bootable device.
    3. Check Storage Settings:
      In Windows, verify the SSD is listed in Device Manager (accessible by searching for "Device Manager" in the Start Menu).
    4. Run Disk Checks:
      Use the chkdsk command (open Command Prompt as administrator and type chkdsk /f /r) to check for errors on the existing drive.
    5. Update BIOS and Drivers:
      Ensure the laptop's BIOS and drivers are up-to-date. Check the Acer support website for the latest firmware and drivers.
    6. Try Safe Mode:
      Boot into Safe Mode (search for "Safe Mode" in the Start Menu) to see if the issue persists. This helps isolate whether software is causing the problem.
    7. VMD Controller:
      If the laptop uses a VMD controller, consider disabling it in the BIOS, but only if you have a second drive to boot from.
    8. Windows Recovery:
      If the SSD is not detected, try using the Windows Recovery tools (accessible through the Windows Recovery Menu) to repair the operating system.
    9. SSD Diagnostic Tools:
      Use diagnostic tools (like those provided by the SSD manufacturer or CrystalDiskInfo) to test the health of the SSD.
    10. Contact Acer Support:
      If the problem persists, contact Acer support for further assistance.
    ————————————————-

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  • Rammstein
    Rammstein Member Posts: 19 Troubleshooter

    i doubt steps 3, 4, 6 , 8, and 9 are going to help somehow as the disk is not recognised in the bios let alone windows.

  • AJ_FARM
    AJ_FARM Member Posts: 4 New User
    I'm trying to do a clean install of Windows but my SSD isn't showing up as an installation option. When I open Diskpart my SSD appears as disk 0 in the list. How can I install Windows on my SSD? I've already disabled VMD in the BIOS.
    
        
            
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  • StevenGen
    StevenGen ACE Posts: 14,190 Trailblazer
    edited May 17

    If you want to fix this M.2 boot drive "Not Detected" problem with your PHN16-71 model laptop and you want to do a clean install, then follow the guide below, as I've got the exact same Predator Neo PHN16-71 laptop and the process for a clean install is what you do if you want to do a successful install of windows OS and for this install to work 100% without having any BSODs and freezing of the OS afterwards, so follow all the steps below:

    1. First delete all the partitions like the 7.5GB and the 512.0KB on Disk 0 in the section at "Select location to install Windows 11".
    2. Then make sure that your Win-11 24H2 installation USB has the PHN16-71 IRST version 19.5.1.1040 driver folder in the installation USB, so that you have access to this driver. later.
    3. Then in "Select location to install Windows 11 > Load driver >
    4. You install the IRST version 19.5.1.1049 driver, as afterwards the M.2 SSD boot drive will be recognized and you will be able to continue the Win-11 24H2 installation.
    5. Then you finish the Win-11 24H2 version install, afterwards, make sure that you update all the updates for windows to get OS build: 26100.4061 which is the last OS.
    6. Then update the bios to version 1.18 as that has the fix for the cpu microcode of the 13th Gen i7-13700HX cpu in your laptop so it doesn't overheat and overvolt, which was a problem with these cpu's design and why they excessively overheated.
    7. Also, install the NVidia App so that this app notifies you of all the new NVidia Gaming graphics drivers for your RTX40xx card.
    8. Optional - I also installed the Intel® Driver & Support Assistant to keep the PHN16-71 WLAN and Bluetooth and Killer Performance suite drivers up to date.

    Its a very simple process and it works 100%, good luck and hope this helps you out, as that is what I did to my PHN16-71 Acer oem OS and my laptop works 100% and never ever had a BSOD or any screen freeze.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍