Upgraded to 32GB RAM on TC-780-acki5 but only 16GB detected?

Twinkie_Man333
Twinkie_Man333 Member Posts: 1 New User
edited May 15 in Aspire and Veriton Desktops

so I upgraded from 16 to 32gb ram on my tc-780-acki5 but it only shows I have a maximum of 16gb still I'm more then certain there's a setting or maybe I need to update something to get it to register the full 32gb I'm just not sure what any help would be greatly appreciated

Answers

  • StevenGen
    StevenGen ACE Posts: 14,211 Trailblazer
    https://community.acer.com/en/discussion/724606/upgraded-to-32gb-ram-on-tc-780-acki5-but-only-16gb-detected

    There could be different reasons why the ram is not detected, first check the ram slot where the new ram was inserted if the slot pins haven't come lose from the board. Second did you buy the same exact ram that you had with the old 1x 16GB module, as you need to match all the exact ram specs. The Aspire TC-780 desktop works on a max total of 32GB DDR4-2400MT/s CL17 type ram and this ram has to be normal ram and not XMP overclocked ram, its also best to upgrade to a 32GB kit, where the ram modules are paired for best performance. See the Crucial Aspire TC-780 upgrade guide as they sell 32GB kits for this desktop. Good luck and hope this helps you out.

    Populate the 2x ram slots at the below guide

    image.png

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

Categories