Is the temperature normal to reach such high temperatures (100°C) in Helios Neo 16 (14900HX) Users

Emadalnomai
Emadalnomai Member Posts: 3 New User
edited 12:49AM in Predator Laptops

Dear Acer Predator Helios Neo 16 (14900HX) Users,

I hope that people who used the exact same category and model will answer my question.

Screenshot_20250513-193336_ChatGPT.jpg

Greetings,

I’d like to share a concern regarding the thermal performance of the device and ask if what I'm experiencing is considered normal.

Specifications:

CPU: Intel Core i9-14900HX

RAM: 16GB DDR5 5600MHz

GPU: NVIDIA RTX 4060

Storage: 1TB SSD

The issue:

While monitoring the system via PredatorSense:

During rendering or heavy tasks, the CPU temperature reaches 100°C, even though the fans are running at maximum speed.

Even with light to moderate usage, I notice that temperatures are still quite high.

In Eco Mode, temperatures drop to around 50°–60°C but rise significantly in other performance modes.

Note: This behavior has been present since the very first time I turned the laptop on — the device is brand new.

Also, this occurs even when the ambient room temperature is between 25°C and 30°C.

My question is: -

Is it normal for the CPU to reach such high temperatures (100°C) even with max fan speed, especially for a new device in a moderate ambient environment? Is this expected behavior for this kind of hardware?

Thank you all for your support. I look forward to hearing your experiences and feedback.

[Edited the thread to add model number to the title and add issue detail]

Answers

  • StevenGen
    StevenGen ACE Posts: 14,129 Trailblazer
    edited 1:28AM

    Your PHN16-72 laptop needs its bios to be updated first as its essential that your laptops bios is updated to the last version 1.16, as this bios has the Intel cpu microcode fix that fixed the i9-900HX issues that Intel had with the 13th and 14th Gen cpu's, which overheated due a design high voltage problem.

    Also make sure that you have the Win-11 last 24H2 version installed and all updated done to the latest OS build: 26100.3915, as all this is essential. Also be aware that these laptops are designed to work up to 110°C temps monetarily but not all the time as the fans speeds will compensate when temps reach their limit that this laptop is set to and the laptop will work perfectly at the below temps.

    These are the Acer tested temps of the cpu that your latop should operate at in Default and Turbo modes

    image.png image.png

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍