W500 (Windows 7) touch screen not working after touch screen firmware update

cblis
cblis Member Posts: 2 New User

I have a z5600 aspire all in one computer and after a clean install of windows 7 using factory disk and restoring from the computer the touch screen does not work at all. It also shows no pen and touch input and in the device manager there is an exclamation mark on an unknown device under the USB selection. Can anyone help me figure out what I am missing to make the touch screen work? I have tried the Acer website and cannot find any touch drivers listed for my model of computer.

 

Thanks for any advice!

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    The W500 system should automatically restore touch functionality when doing a recovery.

     

    Can you get the Device ID for the unknown device?

  • cblis
    cblis Member Posts: 2 New User

    Im not sure where to find the ID, but this is the info I found in properties.

    (Standard USB Host Controller)

    Port_#0001.Hub_#0005

    Windows has stopped this device because it has reported problems. (Code 43)

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