an515-58 it shows black screen while gaming and shows blue screen windows errors

Aravind08a
Aravind08a Member Posts: 2 New User
edited May 7 in Nitro Gaming

hi im aravind chowdary

i bought acer nitro 5 model an515-58 laptop in 2023 december . i played games also but now from 1 year i cannot play a single game whenever i play a game in my laptop it shows black screen and it dosen't move from there and also shows blue screen windows errors like machine check exception and watch dog timeout and im not able to play game if i try to run high graphic app my pc stucks and i need everytime to restart it please fix my issues its been one year no customer care of acer is helping me i bought this for 94k and being helpless making me sad …. everytime i try to install new drivers of intel and nvidia from acer drivers no new drivers are being released for my model how can i continue and ill share some pics please check that too

[Edited the thread to add issue detail]

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Answers

  • Puraw
    Puraw ACE, Member Posts: 16,556 Trailblazer
    Answer ✓

    Hi, Aravind
    Update your BIOS with version 2.17 dated 2025/03/11 and if the graphics problem persists uninstall the Nvidia dGPU driver in Safe Mode with DDU, click on Clean and restart (see red arrow on picture). Windows will offer the new dGPU driver in Optional updates when you Check for updates, install that driver.

    DDU screen.jpg
  • Aravind08a
    Aravind08a Member Posts: 2 New User

    hi sir

    I already have the latest bios version 2.17 and I did the same as u said but still the problem is same …

    in the first img u can see that my nvidia gpu utilisation is at 0%..

    but when I tried to update to latest intel graphics driver suddenly my gpu went to max u can see in 2nd img …

    i asked chat gpt it's it saying saying ur laptop switch gpu nvidia to intel so intel should be upgraded to latest one and I'm updating to latest intel graphics and when I reboot it it shows spikes glitches in screen and to fix that I need to go to safe boot mode and reinstall the previous intel graphics ….

    and I checked in acer drivers also they didn't didnt updated the nvidia and intel from 2-3 years ….

    sir please give me more solutions how can I fix this

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