Need help changing my Acer Nitro 5 AN515-55 serial number

thomaz21
thomaz21 Member Posts: 2 New User

so, i recently got banned in fortnite for third party program usage and i need help to change the serial numbers if possible

Answers

  • StevenGen
    StevenGen ACE Posts: 14,041 Trailblazer
    edited May 4

    Try this if it works with the Nitro 5 AN515-55, as I'm not sure if the bios> security section can be opened with additional settings, so try and do this:

    • Enter BIOS Setup by hitting the ESC key, and then selecting the F10 option from the menu, press Ctrl+A to open additonal fields in Security>System IDs menu.
    •  You can change/enter your PC's serial number in Asset Tag Number and Chassis Serial Number in the applicable fields.

     

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  • thomaz21
    thomaz21 Member Posts: 2 New User

    im stupid where is this option

  • StevenGen
    StevenGen ACE Posts: 14,041 Trailblazer
    edited 6:06AM

    Follow the above and see if there is an extended window that open in the bios > security section when you press Ctrl+A as if the AN515-55 has an extended option in the security section, you can do the above if not then you can't as the Acer bios doesn't have that option above. This is only to be done for a new mainboard.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • GAMING6698
    GAMING6698 ACE Posts: 8,912 Trailblazer

    @StevenGen @thomaz21

    What you guys are doing? What does this have to do this serial number?

    The serial number is used by your device manufacturer (Acer) for warranty and support purposes, not by games for banning players. Changing Attempting to change hardware IDs or serial numbers is risky, may void your warranty, and can be illegal or against terms of service. If there is hardware bad then Changing your laptop’s serial number will NOT remove a hardware ban either if epic has ban at hardware level.

    If your account has banned then Focus on appealing the ban (if hardware level ban or account is needed) or starting fresh with a new account, and avoid using any unauthorized programs in the future. Appealing won't work if mistake is done by you.

    You have two options:

    1. Contact Epic Games Support:
      Visit Epic Games Support and submit a ban appeal. If ban is at hardware level. Explain your situation honestly.
    2. Create a new Epic Games account and start playing your games again.
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566