PHN 16-71 Valorant keeps crashing despite updated drivers, Does anyone have a fix for this?

ayrtonrf
ayrtonrf Member Posts: 5 New User
edited 4:05PM in Predator Laptops

Who else is experiencing this while playing Valorant? All of my graphics drivers are up to date but for some reason my game keeps crashing and this message keeps popping up. Does anyone have a fix for this? I've tried everything nothing seems to work

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[Edited the thread to add issue detail to the title]

[Edited the thread to add model name to the title]

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,626 Trailblazer

    Hi @ayrtonrf is it important to know which graphics driver you have installed, the one provided by Acer or the one from the graphics card manufacturer?
    You should only install the Acer driver and let Windows Update update them.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • Microsoft MVP (2003-21) - Windows Insider - (alezmvp)
  • ayrtonrf
    ayrtonrf Member Posts: 5 New User

    Yes i have the one from acer installed but it still keeps crashing

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,626 Trailblazer

    What is the exact model of your computer and what version of Windows is installed?

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • Microsoft MVP (2003-21) - Windows Insider - (alezmvp)
  • ayrtonrf
    ayrtonrf Member Posts: 5 New User

    Windows 11, Helios Neo 16 i7 rtx 4060

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,626 Trailblazer

    But what's the exact model? I can check Acer's download page for the device.
    It should look something like this:

    PHN16-72

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • Microsoft MVP (2003-21) - Windows Insider - (alezmvp)
  • ayrtonrf
    ayrtonrf Member Posts: 5 New User

    PHN 16-71 why do you need my exact model number? I have the latest driver already installed and it still keeps crashing

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,626 Trailblazer

    Just so you can be sure, drivers vary by model:

    Product Support - PHN16-71 | Acer United States

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • Microsoft MVP (2003-21) - Windows Insider - (alezmvp)
  • ayrtonrf
    ayrtonrf Member Posts: 5 New User

    I'm 100% sure i have the correct drivers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,626 Trailblazer
    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • Microsoft MVP (2003-21) - Windows Insider - (alezmvp)