Aspire Switch 10 SW3-016 (Windows 10) the admin password was lost, Error 2 when updating drivers

Likely
Likely Member Posts: 4 New User
edited April 29 in Switch Series

On my Aspire Switch 10 SW3-016 (Windows 10) the admin password was lost, and I could not make any changes to the system.

I tried VERY hard to fix this before finally giving up. In the end I reinstalled the latest Windows 10 from the Microsoft site.

I can just use it, but many things do not work now. No tab mode. No wifi. No blue tooth, no sound.

I downloaded a set of drivers and try to install them.

It fails with an error 2 and reverts to the old state.

Can anyone help me with this please? I have already spent nearly a week on this project.

Thanks,

Soe.

[Edited the thread to add model name and issue detail to the title]

Answers

  • StevenGen
    StevenGen ACE Posts: 14,058 Trailblazer

    I suggest that you contact Acer Tech Support in your country and ask them or get the Acer technicians to do this for you, as Acer community members are NOT allowed to give any guides on any password unlocking, this is to maintain security of the Acer system protocols. Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Likely
    Likely Member Posts: 4 New User
    edited April 29

    Stevengen,

    Thanks for your reply, I appreciate you trying to help. But I am not trying to unlock anything. I have full access to the system. I have a user account and an administrator account.

    My problem is installing drivers for (at least) : sound, wifi, tablet mode. and presumably I will find more once I solve them.

    Thankyou.

  • billsey
    billsey ACE Posts: 36,051 Trailblazer

    That model is old enough that Acer only offers a platform driver bundle. Any other drivers are either going to have to be found on driver archive sites or from Windows update. Likely the only one you really need before doing the rest is the WiFi driver. The WiFi board is built into the motherboard, so you will have to figure out which chipset is being used. I think most of them used a Foxconn T77H462.

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  • Likely
    Likely Member Posts: 4 New User

    Billsey, thank you for taking the trouble to reply. After I saw your reply a realised that the drivers I had found on the Acer site were very inadequate. So I just searched everywhere and tried anything that looked promising. Multiple dead ends and many boots later - suddenly the wifi was running again! I do not even know what it was that worked. But wifi works now - so thankyou for the help. Since that breakthrough I've continued, and done many windows updates until most things now work. So I am very pleased that this little PC works again.

    Thankyou for the help.

    Soe.

  • Likely
    Likely Member Posts: 4 New User

    In case anyone has a similar problem, here are some details of what it looked like when I got it working again.

    Brand Acer
    Product Aspire SW3-016
    Baseboard Manufacturer: Acer
    Baseboard Product: Gummi CHT
    Baseboard Version: V1.14

    System Manufacturer
    Acer
    System Model
    Aspire SW3-016
    System Type
    x64-based PC
    System SKU
    Aspire Switch 10 E_106E_1.14
    Processor
    Intel(R) Atom(TM) x5-Z8300 CPU @ 1.44GHz, 1441 Mhz, 4 Core(s), 4 Logical Processor(s)
    BIOS Version/Date
    Insyde Corp. V1.14, 3/28/2016
    SMBIOS Version
    2.8

    Network Adapter

    Realtek RTL8723BS Wireless Lan 802.11n SDIO Network Adapter

  • billsey
    billsey ACE Posts: 36,051 Trailblazer

    Ah, so you have the Realtek instead of the Foxconn. That does make a difference. :)

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.