TravelMate P214 N19Q7 laptop developing cracks near hinge after 4 years of careful use,anyone else?

maszalay_22
maszalay_22 Member Posts: 1 New User
edited May 3 in TravelMate and Extensa

I bought an Acer TravelMate P214 N19Q7 laptop in December, 2021. I've always used it properly, there hasn't been any accident which could do harm to the hardware. This year, in April, a crack arose on the bottom cover, next to the left hinge. The cover was then replaced. On the 3rd May, I saw that another crack, this time on the topcase (palmrest), next to the same hinge, about 1 in far from the previous one. Is there anybody who experienced such issues with a four-years-old professional Acer laptop? I'm really disappointed and dissatisfied with the quality of the material.

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,602 Trailblazer

    Hi @maszalay_22 I'm sorry to hear about your problem. Personally, my experience with Acer laptops has been good in every way. I haven't had any issues with the plastic casings either.
    Without knowing the exact cause of the problem, plastic casings can be affected by internal heat and prolonged outdoor exposure, whether hot or cold, causing them to dry out and become brittle.
    It can also be affected, especially in the hinge area, by abrupt opening or closing, which puts pressure on the area and can cause breakage.
    To a lesser extent, harsh cleaners can also affect the plastic.
    I hope there are more answers that can help you understand the problem.

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