C27-195ES-EseeCloud live preview not working but PTZ and audio functioning fine,

RRuo58
RRuo58 Member Posts: 2 New User
edited May 1 in Aspire Laptops

I had Aspire C27-1655 as my computer for some years now and among other used it to view my Network video recorder with EseeCloud program
Now I bought a new computer A Aspire C27-195ES and for quite a surprise I cant see the live preview of the Eseecloud on this new computer. Everything else works. I can use PTZ for moving cameras, I can hear sound from cameras, so this is probably not a network issue.
I can't believe the graphics card on this computer just is so bad but can't figure out what can be the problem. Tried to find something about this on internet but found nothing.

Esee.png

[Edited the thread to add model name and issue detail to the title]

Answers

  • StevenGen
    StevenGen ACE Posts: 14,030 Trailblazer
    edited May 1

    The AIO C27-195ES computer has an integrated cpu Intel® Xe LPG Graphics that has a Base Clock: 300 MHz and a Boost Clock up to: 2250 MHz and supports DirectX 12, this graphics chip is a mid range graphics solution from Intel.

    Make sure that you install the Intel® Driver & Support Assistant and do a scan of your C27-195ES AIO and update all the needed Intel drivers for your computer as that could help solve some of these graphics problems. Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • RRuo58
    RRuo58 Member Posts: 2 New User

    Tried “repair” windows with sfc/scannow and dism but no luck. Tried to uninstall and install display drivers, DDU and so – no luck. I have pair of harddrives so I tried to install a fresh windows 11 - and windows 10 . . . no luck

    The stream disappears somewhere between network adapter and display. With wireshark I can see TCP and websocket traffic from NVR to computer.

    Still hard to believe the hardware and display driver is bad enough so it cant do the trick, but do not know what else to try?