when i used arrow key then my leptop is hang completely. i also informed the company about this comp

Faiz621
Faiz621 Member Posts: 0 Newbie

when i used arrow key then my leptop is hang completely. i also informed the company about this complaint several times through the helpline

Answers

  • StevenGen
    StevenGen ACE Posts: 14,270 Trailblazer

    What is the model of your Acer laptop that you have e.g. if its an Aspire its like model A315-xx or an 515-xx or the newer models are like the AL15-51M etc etc and if your laptop is new and under the 12 months Acer warranty, then send your laptop to Acer tech support in your country, as this is a fault that Acer should fix.

    If your laptop is not under the Acer warranty, then your laptop has a faulty keyboard that has problems with sticking keys and needs to be sprayed with an electronic circuit cleaner spray to free these keys up, but do this ONLY when the laptop is turned OFF completely and then spray this spray and free the arrow keys by pressing them, otherwise you need to replace the keyboard. Good luck and hope this helps you out.

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  • Axxo
    Axxo Member, Ally Posts: 1,760

    If your laptop freezes completely when using arrow keys, it could be due to a variety of reasons, including software issues, driver problems, or even hardware malfunctions. First, try basic troubleshooting steps like restarting your laptop and checking for keyboard driver updates. If the problem persists, you might need to investigate further with tools like Task Manager and Device Manager.
    Here's a more detailed breakdown of potential causes and solutions:-

    1. Software Issues:
      Task Manager:
      Open Task Manager (Ctrl+Shift+Esc) to see if any processes are consuming excessive resources, especially the CPU or RAM, which could be causing the freeze.
      Keyboard Shortcuts:
      Some keyboard shortcuts can lock the mouse cursor. Try pressing Fn + F7, F9, or F5 (depending on your device) to see if it unlocks the cursor.
      Filter Keys:
      Windows has a feature called Filter Keys that can cause keyboard input delays. You can disable it by going to Settings > Ease of Access > Keyboard and toggling off "Use Filter Keys".
      Uninstall Recently Installed Software:
      If you recently installed any software, try uninstalling it to see if it resolves the issue.
    2. Driver Problems:
      Check Device Manager:
      Open Device Manager (search for it in the Windows Start Menu) and look for your keyboard. If it's listed with a problem, try updating the driver.
      Uninstall and Reinstall Drivers:
      If updating the driver doesn't work, try uninstalling the keyboard driver and then restarting your laptop. Windows should automatically reinstall it.
    3. Hardware Issues:
      External Devices:
      Disconnect any external devices (USB drives, printers, etc.) to see if they are causing the issue.
      BIOS:
      Try testing the keyboard at the BIOS screen to see if the issue persists. If it doesn't, the problem may be with Windows.
      Replace Keyboard:
      If all else fails, the keyboard itself might be faulty. You could try using an external keyboard to see if the problem is resolved.
    4. Other Potential Causes:
      Overheating: If your laptop is overheating, it can lead to freezes. Ensure proper ventilation and consider using a cooling pad.
      Low Battery: If your laptop is running on battery and the battery is low, it might not have enough power to handle keyboard input, causing a freeze.
      Malware: Malware can also cause system instability and freezes.
      Troubleshooting Steps:
      Restart your laptop.
      Check Task Manager for resource-intensive processes.
      Update or uninstall keyboard drivers.
      Disable Filter Keys.
      Uninstall recently installed software.
      Test the keyboard in BIOS or with an external keyboard.
      Check for overheating or low battery.
      Run a virus scan.
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