"no media present" -- say what?!? on my C27-962, how I can fix it?

Chyskye
Chyskye Member Posts: 1 New User
edited 6:51AM in All-In-One PCs

I was working on my C27-962, stepped away for a couple of minutes, and came back to a blank screen. Thinking it had done a shutdown on its own, I restarted it, and it did the following:

ACER logo, full screen

"checking media presence…" followed by a couple seconds of searching

"no media presence" rapidly followed by a blank screen

F2 and F12 during this process get no response. The recovery disk I made at the time of purchase is missing. A Windows 10 recovery USB gets no response.

Can someone please advise as to what is wrong here and how I can fix it?

[Edited the thread to add issue detail]

Answers

  • StevenGen
    StevenGen ACE Posts: 13,946 Trailblazer

    Your Aspire C27-962 AIO computer has a PCIe3 x4 lane boot drive and has an option for an additional 2nd drive of a 2.5" SATA III mechanical or SSD drive also.

    If you get the "no media present" error this means that your C27-962 boot drive is faulty or damaged and it can't boot into the Win-10/11 OS system. I suggest that you enter windows Advanced Startup Options first try to fix the startup files of the operating system and do this:

    To enter Windows Recovery Environment (Advanced Startup Options) from Automatic Repair on Windows 11, use these steps:

    1. Press the power button.
    2. Immediately after the Power-On Self-Test (POST), and you see the blue Windows logo, press the power button again to shut down.
    3. Repeat steps 1 and 2 twice. In the third restart, Windows 11 should enter into the Windows Recovery Environment (Windows RE), where many diagnostics will be performed to fix any booting issues.
    4. Select your Windows 11 account.
    5. Confirm the account password.
    6. Click the Continue button.
    7. Click the Advanced Startup button to continue. 

    After you complete the steps, Windows 11 will open the Advanced Startup environment and use the Startup repair

    image.png

    if the above doesn't work then I suggest that you open the back of your C27-962 AIO computer and take the M.2 SSD boot drive out and clean its mainboard slot and the M.2 SSD drive pins with isopoll alcohol and then reinsert the drive and see if the computer boots afterwards, if not then the drive is faulty and it needs replacing and the Win-10/11 OS has to be reinstalled,

    To construct a bootable Win-10 or a Win-11 24H2 OS with a bootable USB, I suggest that you use the Rufus 4.6 software and follow its guide and then install the appropriate OS onto a new PCIe 3x4 lane SSD drive. Good luck and hope this helps you out and fixes this problem.

    Note: If you have any valuable data on this drive do not try to recover the data yourself with the software's on the market, get a professional data recovery technician to recover the data as they can recover up to 100% of your data.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Axxo
    Axxo Member, Ally Posts: 1,560

    The "No Media Present" error on a C27-9621 all-in-one PC typically means the computer is not detecting the hard drive or bootable media it's configured to start from. This could be due to a problem with the hard drive itself, the connection between the drive and the motherboard, or incorrect BIOS settings.
    Here's a breakdown of possible causes and solutions:

    1. Hardware Issues:
      Hard Drive Failure: The hard drive might be failing, making it unreadable.
      Connection Problems: The hard drive might not be properly connected to the motherboard via SATA or NVMe.
      Faulty Cables: The SATA data or power cables could be damaged or loose.
      Display Issues: A faulty display or video adapter can also prevent the computer from showing any images, leading to a black screen.
    2. BIOS/Boot Order Issues:
      Incorrect Boot Order:
      The computer might be configured to boot from a non-existent device (like a USB drive that's not there) or from an incorrect boot device.
      BIOS Settings:
      The SATA mode in the BIOS might not be set to AHCI (which is recommended for most systems) or the BIOS might not be detecting the hard drive.
      Secure Boot/CSM Support:
      If Secure Boot is enabled or CSM Support is disabled in the BIOS, it can prevent the computer from booting from certain devices, including the hard drive.
    3. Other Possible Issues:
      Operating System Issues: The operating system itself might be corrupted or unbootable, requiring a reinstall.
      Troubleshooting Steps:
    4. Check Connections:
      Ensure the hard drive is securely connected to the motherboard and that power cables are properly plugged in.
    5. Enter BIOS/UEFI:
      Restart the computer and press the key to enter the BIOS/UEFI setup (usually F2, F12, Delete, or Esc).
    6. Verify Boot Order:
      In the BIOS, check the boot order to see if the hard drive is set as the first boot device.
    7. Check SATA Mode:
      In the BIOS, ensure the SATA mode is set to AHCI.
    8. Disable Secure Boot and Enable CSM Support (if needed):
      If you have problems booting from the hard drive, try disabling Secure Boot and enabling CSM Support in the BIOS.
    9. Restore BIOS Defaults:
      If you're unsure about your BIOS settings, you can restore them to their default values.
    10. Create a Bootable USB:
      If you suspect the hard drive might be the problem, you can create a bootable USB with a recovery tool or a fresh Windows installation media.
    11. Run System File Checker:
      If the operating system is the issue, you can try running the System File Checker (SFC) to repair corrupted system files.
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    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.