Acer Aspire 195ES-My New Acer Desktop not showing the full 1TB, any help?

Allison2608
Allison2608 Member Posts: 5 New User
edited April 21 in All-In-One PCs

Acer Exertis DQ.BM4EK.006 Desktop

Not showing 1TB,

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I am not very technical; any help would be appreciated.

Thank you

[Edited the topic title to include model number]

Answers

  • Jack22
    Jack22 ACE Posts: 4,405 Pathfinder

    @Allison2608

    check the SATA connection to the hard drive, ensuring it's properly seated. Then, try testing the hard drive in another computer to rule out hardware issues.

    Click on 'Yes' if the comment answers your question!
  • billsey
    billsey ACE Posts: 36,078 Trailblazer

    Which Acer desktop model do you have? Do you have both a C: and D: drive? Are you sure your model came with a 1TB drive and not a 512GB? Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Allison2608
    Allison2608 Member Posts: 5 New User

    Hi It's an Acer Aspire 195ES

    There is only a C: Drive.

    Thanks

  • billsey
    billsey ACE Posts: 36,078 Trailblazer

    OK, open Disk Management and show us what it says:

    image.png
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • StevenGen
    StevenGen ACE Posts: 14,129 Trailblazer
    edited April 25

    Your Aspire C27-195ES AIO computer has 2x M.2 SSD slots (see mobo caption below) and both boot SSD1 slot or SSD2 slave SSD slot are a Gen 4 x4 type drive spec.

    If you added this drive to SSD2 which is the slave drive M.2 slot then the 1TB M.2 drive should be recognized in Disk Management and you need to right click the 2nd "D drive" and format it and then initialize this drive, so that its recognized in windows File Explorer.

    If you want to use this 1TB M.2 as in the SSD1 slot as a boot drive then you need to clone this new 1TB drive by putting the 1TB SSD into SSD2 slot and doing a clone orf the Win-11 OS and then taking your old and existing M.2 boot drive out and using this new cloned 1TB drive as your new boot drive. Its a very simple task to do. Good luck and hope this helps you out further to solve this problem.

    Aspire C24-195ES mainboard layout

    image.png

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Allison2608
    Allison2608 Member Posts: 5 New User

    @StevenGen Hi that is wayyyyy too advanced for me to even read let alone follow.

    @billsey I hope this helps.

    Thank you

    image.png
  • StevenGen
    StevenGen ACE Posts: 14,129 Trailblazer

    Your Device Manager caption shows that the 2nd 1TB "D drive" is recognized and has a drive letter "D" so the 1TB 2nd drive should show up in the windows File Explorer as drive D, which it must do and you can have access tot his drive. Its impossible that it does not if its in File Explorer. I've got the exact same setup and its the same as yours and my "D drive" shows up in Disk management and windows File Explorer like shown below.

    My 2x drives C boot drive and D slave drive and its the same as yours.

    image.png

    Your Windows File Explorer should be like this and show the 2nd D drive

    image.png

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • billsey
    billsey ACE Posts: 36,078 Trailblazer

    The issue is the recovery partition that sits between your system partition (C:) and the unallocated space that used to be the data partition (D:). Use one of the various free partition utilities to move that recovery to the end of the drive, so the unallocated space is adjacent to the C: partition, then you will be able to expand C: to fill the full drive.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.