Type-C ports not working! in Nitro AN14-41 but other USB ports work

bendlihor
bendlihor Member Posts: 7

Tinkerer

edited February 26 in Nitro Gaming

Hello,
The laptop was doing good, but a few days ago when I turned it on, the type-c ports were not working!!! The Usb ports works normal but the type-c ports just went. Any fixes? The laptop is Nitro AN14-41.


[Edited the thread to add issue detail and model name]

Answers

  • Puraw
    Puraw ACE, Member Posts: 16,440 Trailblazer

    Hi, did you perhaps try to charge the USB-C ports with a very large USB-C charger that exceeds 100 Watt? This is a 2024 model, take it to Acer Services in your country to have the USB-C ports checked under warranty.

  • sabinacharlotta
    sabinacharlotta Member Posts: 4 New User

    I have the exact same issue with the same laptop, usb-c ports worked just fine then from one day to another just stopped. Doesn't recognize anything I connect to it. Usb-A still works. Did you find a fix? I have tried just about anything.

  • bendlihor
    bendlihor Member Posts: 7

    Tinkerer

    edited April 19

    no it’s not fixed.

  • bendlihor
    bendlihor Member Posts: 7

    Tinkerer

    No. It’s the same as it was. I will try to reinstall the windows after 1-2 months because now I have important things in it. I hope the problem is from the drivers and it will be fixed. If not probably I will take it to service. (If you don’t have anything so important in the laptop you can try it but it’s not 100% that it will get fixed. If you try or find new fix please tell me.)

  • Axxo
    Axxo Member, Ally Posts: 1,561

    If your Acer Nitro AN14-41's Type-C ports are not working while other USB ports are, try restarting your computer, checking for physical damage in the port, updating drivers in Device Manager, and ensuring your BIOS is up to date.

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    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • Diya1811
    Diya1811 Ally Posts: 605

    If the Type-C ports on your Nitro AN14-41 laptop stopped working, ensure your drivers are updated from Acer's support page, check for errors in Device Manager, and test with different Type-C devices. Inspect the ports for damage or debris, reset BIOS settings to default, and, if the issue persists, contact Acer support for assistance

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful

  • sabinacharlotta
    sabinacharlotta Member Posts: 4 New User

    Oh that sucks. I might try to reinstall Windows since nothing is working. My laptop is only a few weeks old so not the worst hassle. Will keep you updated.

  • sabinacharlotta
    sabinacharlotta Member Posts: 4 New User

    Appreciated you trying to help but all of this has already been tried and failed. No error in device manager, no drivers can be updated, tried to reinstall all drivers - doesn't help, updated BIOS, uninstalled the usb4 device, tweaked power saving settings, no physical damage as the computer is only a few weeks old and both ports stopped working at the same time and can't connect other devices to either of them so likely a software issue, rolled back windows updates, tried a power circuit reset, did some cleanup restore health procedures I found on reddit that worked for people with razer blade with the same issue.

    Nothing. Is. Working.

    Most annoying thing is that the usb c charging works (I think) when the computer is turned off since the led indicator from my attached dock then lights up..

    If anyone knows why this happens, please reach out.

  • sabinacharlotta
    sabinacharlotta Member Posts: 4 New User

    FYI, complete reinstallation of the computer did NOT help.