SF314-42-R9YN Audio Issues, no audio coming from speakers but audio through Bluetooth works.

Natalie2203
Natalie2203 Member Posts: 2 New User
edited April 18 in Swift and Spin Series

So for a few months, I have been having some audio problems with my Swift 3. At first it was just the speakers. No audio was coming from them, not even the startup sound. I have tried numerous drivers, troubleshoot, assistance, updates, restarts, and nothing has worked. Audio through Bluetooth worked until today (well I found out about it today at least), when I tried connecting my earbuds, no sound was coming from them, but they could connect. There are no noticeable physical issues with my laptop. It doesn't appear broken, and I've never dropped or spilt anything on it. Anyone know what could be wrong? Anything I should try doing?

[Edited the thread to add model name and issue detail to the title]

Answers

  • Sharanji
    Sharanji ACE Posts: 5,035 Pathfinder

    @Natalie2203

    What's is the full model number of your laptop SF3XX-XX

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • Natalie2203
    Natalie2203 Member Posts: 2 New User

    @Sharanji its SF314-42-R9YN

  • Sharanji
    Sharanji ACE Posts: 5,035 Pathfinder

    @Natalie2203

    Please try the below mentioned instruction.

    Double-check Output Device Settings, Sometimes Windows defaults to the wrong output.
    Right-click the speaker icon in the taskbar → Sound settings. Under Output, ensure the correct device (speakers or Bluetooth) is selected. Try toggling between them and test audio.

    Remove & Reinstall All Audio Devices, You may have done this already, but do it cleanly:
    Press Win + X → Device Manager. Expand Sound, video and game controllers. Right-click all audio-related entries → Uninstall device. Check the box to delete the driver if it appears. Restart your laptop. Windows should reinstall the default drivers automatically.

    Install OEM Audio Drivers from Acer website SF314-42

    Test with a USB Audio Device. Plug in USB headphones if you have one. If those work, it strongly suggests your internal audio hardware is malfunctioning.

    If you're still stuck, and want to rule out OS/software issues 100% — consider a reset Windows to factory settings. Just make sure to back everything up first.

    Given Bluetooth now also isn’t working, it could mean The audio chip itself is failing Or a motherboard component tied to sound might be going bad.

    If it’s still under warranty, I'd recommend getting it looked at or contact a professional technician to check the issue.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊