Chromebook Spin 713 CP713-3W-5102 display just developed faint horizontal lines

Well I am crushed. Absolutely have loved this CB since purchase in May 2022. And just sitting here doing nothing the display just developed what seems to be a common issue of fine horizontal lines. I never use the flip feature and avoid opening and closing it precisely to avoid connection type issues but there it is and not yet its third birthday. I mean even my crappy HP Chromebook took longer than that to have an issue (same failure mode). Is there any remedy? I'm game to open it up but this thing is supported for another 6 years but now toast and relegated to an external display?????

haven't done powerwash yet but it's not a software issue from all indications (recovery mode still shows defect; emailed a screenshot to another device with no symptoms and issue is gone)

Pretty sure Model is CP713-3W-5102

I even had the 2 year warranty, guess I needed 3.

[Edited the thread to add model number to the title]

Accepted answers

Sharanji

@mnr3

You may google the Acer part number to check the availability in your region.

All comments

mnr3

so much for "MIL-STD 810H 4 military-grade durability"

Sharanji

@mnr3

This could indicate a hardware issue, such as a loose eDP cable or a failing display panel. Begin with a simple restart or a hard reset. If the issue persists, try a powerwash to reset the Chromebook to factory settings.If you're comfortable opening the device, check the eDP cable connections between the motherboard and the display. Reseating the cable might resolve the issue. If the problem continues, it may require professional repair or replacement of the display panel.

mnr3

thanks for the input, although I guess that part is pretty obvious. I'm hoping someone will chime in with the instructions specific to this model or point me in the direction of where to find that. As noted, given that a screenshot is clear and that soft reset did nothing, and that it occurred without any software updates or new extensions, etc, leads me to think it is surely hardware.

Sharanji

https://community.acer.com/en/discussion/comment/1335853#Comment_1335853

Connect to an external monitor – if the external display looks perfect, it 100% confirms it's a panel/cable issue. Also you can try to use built-in diagnostics:
Open Chrome browser. Type chrome://diagnostics in the address bar.
Check for display/GPU issues though it won’t detect hardware screen faults, it’s worth checking.

mnr3

no results from diagnostics

external display confirms local hardware issue

time to dig out the mini screwdriver I guess

my 1st Chromebook: plasticky $150 HP : 4 years before display cable failure

2nd Chromebook: Toshiba ($300?): 6 years, same mode of failure

3rd Chromebook: premium Acer Spin 713 $500: 2.5 years before failure

It really has been a fantastic machine after the software updates finally stopped the fans from sounding like a 2 ton AC running, but feel a little burned, especially after ponying up for the extra 2 year warranty. Not saying never again, but a drop in confidence in Acer for sure.

And worth noting I'm a semi-retired 60 year old who never throws this thing in a back pack or other rough and tumble usage. battery still over 80%

any reliable source for making sure any parts are correct for this exact model?

mnr3

in my research most people suffering from this issue have not had luck with simply re-seating and cleaning the cables. Is there any success rate for that operation? If I'm going to crack this thing open, I'd rather go straight for replacement than opening it up twice if it's just wishful thinking

thanks for any thoughts on that

mnr3

https://community.acer.com/en/discussion/comment/1335999#Comment_1335999

that's what I'm afraid of. guess I'll try to re-seat cables first and hope for the best; otherwise I will be really bummed about finally getting a premium CB only to have it fail faster than my cheapies

mnr3

well it's official. the panel is going after less than 36 months. A far cry from the ad copy:

Stylishly Rugged

Worry less about your device and focus on your work. This Chromebook features a metal chassis with a streamlined, reinforced design that delivers a stylishly modern look as well as independently verified MIL-STD-810G military-grade durability.