Aspire All-in-One-Ext. DVD disks works fine on other devices but not in VLC Media Player,GOM & DVD P

UsherB
UsherB Member Posts: 1 New User
edited April 15 in All-In-One PCs

I have an Aspire All-in-One unit.

I cannot get external DVD players to work. I have tried two. The disks I am trying to play work fine on other devices. I have tried VLC media player, GOM and DVD Player Pro. All DVDs crash on all three pieces of software and both external drives.

On my old Acer All-in-One, I used one of the external drives with VLC fine. Now I get repeated crashes with all disks.

[Edited the topic title to include the topic issue.]

Best Answer

  • Sharanji
    Sharanji ACE Posts: 5,035 Pathfinder
    Answer ✓

    @UsherB

    Thanks for the details!

    Do the DVDs show up in File Explorer at all?
    What version of Windows are you running?
    Are the DVDs movies or data discs?

    Since both external DVD drives fail on the same machine (your Acer Nitro ANV15-51) and multiple software options crash, while the DVDs themselves work elsewhere, the issue likely lies in your laptop’s system configuration, not the drives or disks.

    Here are some steps to help isolate and potentially fix the problem:
    Check Device Recognition, lug in your external DVD drive. ress Windows + X > select Device Manager.
    Under DVD/CD-ROM drives, ensure the external drive is listed without any warning icons.

    Also check Universal Serial Bus controllers for errors. f there's a yellow exclamation mark, right-click the device > Uninstall device, then unplug and replug the drive to let Windows reinstall it.

    USB Power Issues, Some external drives need more power than your USB ports can provide — especially if using a single USB cable and external power supply.

    Try connecting the drive to a powered USB hub. Use a Y-cable if your drive supports one (one for data, one for extra power).
    Avoid using USB-C to USB-A dongles if possible; try native USB ports if available.

    Region Code Conflict, DVD drives enforce region codes, and if your DVD and drive region don’t match, it can cause playback to fail. Open Device Manager > right-click your external DVD drive > Properties > go to the DVD Region tab. See if a region is selected. If not, set it to match your DVDs (e.g., Region 1 for US, Region 2 for Europe, etc.). You can only change this a few times (usually 5) before it's locked.

    Test in File Explorer. Insert a DVD and check if it shows up in File Explorer. If it does, right-click the DVD > Open and see if you can view the VIDEO_TS files. If it doesn't show at all, your system may not be reading the disc at the hardware level.

    Third-Party DVD Decoders, Commercial DVDs (movies, etc.) use encryption (CSS) which some software (like VLC) sometimes can't decode reliably without help.
    Try installing libdvdcss (for VLC). It enables playback of encrypted DVDs:
    Go to https://download.videolan.org/pub/libdvdcss/
    Download the correct version (likely 64-bit Windows).
    Drop the .dll file into your VLC installation folder (C:\Program Files\VideoLAN\VLC).

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

Answers

  • Sharanji
    Sharanji ACE Posts: 5,035 Pathfinder
    Answer ✓

    @UsherB

    Thanks for the details!

    Do the DVDs show up in File Explorer at all?
    What version of Windows are you running?
    Are the DVDs movies or data discs?

    Since both external DVD drives fail on the same machine (your Acer Nitro ANV15-51) and multiple software options crash, while the DVDs themselves work elsewhere, the issue likely lies in your laptop’s system configuration, not the drives or disks.

    Here are some steps to help isolate and potentially fix the problem:
    Check Device Recognition, lug in your external DVD drive. ress Windows + X > select Device Manager.
    Under DVD/CD-ROM drives, ensure the external drive is listed without any warning icons.

    Also check Universal Serial Bus controllers for errors. f there's a yellow exclamation mark, right-click the device > Uninstall device, then unplug and replug the drive to let Windows reinstall it.

    USB Power Issues, Some external drives need more power than your USB ports can provide — especially if using a single USB cable and external power supply.

    Try connecting the drive to a powered USB hub. Use a Y-cable if your drive supports one (one for data, one for extra power).
    Avoid using USB-C to USB-A dongles if possible; try native USB ports if available.

    Region Code Conflict, DVD drives enforce region codes, and if your DVD and drive region don’t match, it can cause playback to fail. Open Device Manager > right-click your external DVD drive > Properties > go to the DVD Region tab. See if a region is selected. If not, set it to match your DVDs (e.g., Region 1 for US, Region 2 for Europe, etc.). You can only change this a few times (usually 5) before it's locked.

    Test in File Explorer. Insert a DVD and check if it shows up in File Explorer. If it does, right-click the DVD > Open and see if you can view the VIDEO_TS files. If it doesn't show at all, your system may not be reading the disc at the hardware level.

    Third-Party DVD Decoders, Commercial DVDs (movies, etc.) use encryption (CSS) which some software (like VLC) sometimes can't decode reliably without help.
    Try installing libdvdcss (for VLC). It enables playback of encrypted DVDs:
    Go to https://download.videolan.org/pub/libdvdcss/
    Download the correct version (likely 64-bit Windows).
    Drop the .dll file into your VLC installation folder (C:\Program Files\VideoLAN\VLC).

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊