I got this kind of error on this driver and my Touch pad is also not working

connectsusma
connectsusma Member Posts: 1 New User

Go this error , can anyone help me for this

Answers

  • Puraw
    Puraw ACE, Member Posts: 16,189 Trailblazer

    Hi, open Device Manager and uninstall the 12C HID device in Human Interface Device. Reboot to Windows and don't install any drivers, Windows will install Microsoft Precision firmware (12C HID device).

  • Diya1811
    Diya1811 Ally Posts: 544

    @connectsusma

    Start by restarting your laptop, which can address temporary glitches. Update the driver in Device Manager by selecting the I2C HID Device and using the Update driver option. If the problem persists, uninstall the driver in Device Manager, restart your laptop, and let Windows reinstall it automatically. Disable power management for the device in its properties by unchecking the option that allows the computer to turn it off to save power. Ensure your Windows system is up to date by checking Windows Update. Lastly, download and install the latest touchpad driver.

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  • Axxo
    Axxo Member, Ally Posts: 1,510

    If your cursor will not move or your touchpad is not working at all:-

    1. Remove connected devices - Remove all devices that are connected to the system except for the power cord. This includes external keyboard, mouse, flash drives, hard drives and other peripherals.
    2. Enable/disable your touchpad - Many systems allow you to turn the touchpad On or Off by pressing a key combination. On most models it is FN + F7 or FN + F2, but could also be a different function key. The touchpad function key will be labeled with one of the images below.
    3. Restart your computer - Restarting your system may help your touchpad start responding again.
    4. Reset BIOS or UEFI to default settings - Some systems have touchpad settings in the BIOS/UEFI.
    5. Reinstall touchpad drivers - Missing or incorrect drivers may cause your touchpad to not work properly. You can try downloading and installing the latest driver from our Acer Drivers and Manuals page. You may need to attach an external mouse to complete this process.
    6. Restore Windows- Newer versions of Windows allow you to restore your operating system without losing your personal data. Make sure you select the option to Keep my files.

    If you can move your cursor but are having problems with cursor speed, erratic behavior or tapping and clicking:

    1. Adjust touchpad sensitivity - If your cursor is moving too fast or too slow, you can try changing your touchpad sensitivity.
    2. Disable tap to click - Accidentally making contact with the touchpad when typing can cause the cursor to jump around or leave the window.
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