Why does my acer nitro v 15-41 Laptop keeps hanging and showing bsod and restarting?

Dtk8888
Dtk8888 Member Posts: 2 New User
edited April 6 in Nitro Gaming

I bought a new laptop on 24th march and i didnt to much on the laptop much since bought just installed some apps played some old games but from 27th march i am experiencing several crashes the laptop hangs for a while and then either automatically restarts or shows blue screen error and restarts i updated my gpu driver to see if it fixes the issue but it did not i am getting bsod for driver power state failure

also seeing this error in event viewer:

Log Name: System
Source: Service Control Manager
Date: 06-04-2025 20:30:12
Event ID: 7000
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Devspc
Description:
The l1vhlwf service failed to start due to the following error:
A hypervisor feature is not available to the user.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2025-04-06T15:00:12.5852197Z" />
<EventRecordID>16416</EventRecordID>
<Correlation />
<Execution ProcessID="1600" ThreadID="1648" />
<Channel>System</Channel>
<Computer>Devspc</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">l1vhlwf</Data>
<Data Name="param2">%%3224698910</Data>
<Binary>6C003100760068006C00770066000000</Binary>
</EventData>
</Event>

laptop: acer nitro v 15-41

cpu r7 7735hs

gpu rtx 3050 6gb mobile

16gb drr5 4800 mhz

512gb ssd

i have already contacted Microsoft community about this issue they suggested me to reinstall gpu driver,sfc scan DISM scans as well but that didnt help.please help

Answers

  • Sharanji
    Sharanji ACE Posts: 4,928 Pathfinder

    @Dtk8888

    The error message “The l1vhlwf service failed to start, the reason for the error is: the user cannot access the virtualization features” is usually caused by the virtualization features in the system not working properly.

    There are a number of games and software that rely on virtualization. The requirements may vary from game to game, may I ask which specific game you are experiencing this error?
    Also, check if your laptop has the latest BIOS version 1.15 installed on it.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • Axxo
    Axxo Member, Ally Posts: 1,483

    Freezing, booting and power issues of a laptop from either operating system or hardware issue problems could come from many sources with in a laptop. The basic and first thing is to try and do a reset of your Nitro laptop completely (that is if you are computer savvy and know how to disassemble a laptop?) if you don't and your laptop is under warranty, then take it to your Acer Support. as you need to firstly do a hard reset. As all those symptoms that you have written and described above, are because your Nitro laptop windows or its graphics and other drivers and even a bios update is needed or it could be from other issues or a hardware fault but mostly corrupted drivers etc. that needs to be analyzed by Acer and/or an experienced technician.

    Try doing a hard reset:Remove the back case cover (undo the 11 screws) and from the top vents pry the back case open to wards you, as it should open.
    Take the RAM out and disconnect the main battery and take it out of the laptop case.
    Disconnect the RTC/BIOS battery (which is the little black round battery)
    Clean the RAM pins and motherboard plug also, leave both of these batteries disconnected for 5 min to reset the laptop, as pressing the power button for 15 sec doesn't do a hard reset.

    Reconnect the RAM first, then the RTC/BIOS battery and then the main battery, boot your laptop up (be patient as this could take up to 2min for your laptop to boot).
    All the above steps should boot your laptop up without freezing but and if your OS is corrupted and has driver problems then you need to do a "Reset your PC-Keep my files" and then make sure that you update Windows to its latest updates (would help if you told us, which OS you are running?) update all the Intel integrated graphics, chipset and other drivers (best is to install the Intel® Driver & Support Assistant and scan your laptop) and also make sure that the NVidia graphics drivers are all up to date, as all this appropriately done should stop the software from freezing, otherwise there is a hardware problem that needs either Acer or an experienced technician to look at your Nitro laptop and analyze and fix it. Good luck and hope this solves your problems.

    ————————————————————————

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • Dtk8888
    Dtk8888 Member Posts: 2 New User

    @Sharanji Hi yes my bios is at 1.15 the error related to virtualization does not occur when i am playing a particular type of game it occurs any time when i was trying to find a game on steam or even surfing on chrome but the bsod with driver power state failure occurred when i was playing age of empire 2 conquerors {2000} but still dont know that hyper v is enabled or not