My acer 515-58GM crashes all the time and displays as shown in Image below. What could be the proble

Dagnis
Dagnis Member Posts: 6

Tinkerer
edited April 4 in Aspire Laptops
IMG_20241101_122445_5.jpg

I have tried to reinstall windows but still the problem persists. what could be the problem

Answers

  • Dagnis
    Dagnis Member Posts: 6

    Tinkerer

    I request for solution to this problem

  • Dagnis
    Dagnis Member Posts: 6

    Tinkerer

    Guys I need your help on this issue please

  • GAMING6698
    GAMING6698 ACE Posts: 8,822 Trailblazer
    edited April 3
    https://community.acer.com/en/discussion/comment/1333967#Comment_1333967

    Sorry, I didn't see you before. You can run Windows repair commands using SFC and DISM. Microsoft provides instructions on how to use these commands for repairing Windows issues. Check below link:

    https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

    Run both commands one by one. Take may take some 10-15mins or less.

    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Dagnis
    Dagnis Member Posts: 6

    Tinkerer

    @GAMING6698 I have done as directed. The repair command found some corrupted files and repaired automatically. I repeated the process and showed that "Windows Resource Protection did not find any integrity violations".

    Therefore, Let me monitor performance and will get back to you. Thanks

  • Dagnis
    Dagnis Member Posts: 6

    Tinkerer

    @GAMING6698 It has repeated the same issue. Please find below the dumpstack file and I request kindly you check through and advice accordingly.

    DLOGFILE00010000DUMP+!Dump stack initialized at UTC: 2025/03/18 11:08:20, local time: 2025/03/18 14:08:20.
    #BugCheckCode 0x0000000000000113
    #BugCheckP1 0x0000000000000019
    #BugCheckP2 0x0000000000000002
    #BugCheckP3 0x00000000000010DE
    #BugCheckP4 0x00000000000025A9
    Progress 0x00000042
    Elapsed BugCheck duration 00006207ms
    Starting get secondary dump callbacks size.
    Progress 0x00000052
    Finish get secondary dump callbacks size.
    Dump Type: 4, Total Dump Size: 6118192, Secondary Dump Size: 5913392.
    Starting write of dump header.
    Finish write of dump header.
    Starting write of minidump data.
    Finish write of minidump data.
    Progress 0x00000044
    Elapsed BugCheck duration 00006270ms
    Starting invoking secondary dump callbacks.
    Calling wtd secondary callback.
    Return from wtd secondary callback.
    Writing wtd secondary callback data.
    Writing wtd secondary callback data done.
    Calling igdkmdn64.sys secondary callback.
    Return from igdkmdn64.sys secondary callback.
    Writing igdkmdn64.sys secondary callback data.
    Writing igdkmdn64.sys secondary callback data done.
    Calling ibtdrv secondary callback.
    Return from ibtdrv secondary callback.
    Writing ibtdrv secondary callback data.
    Writing ibtdrv secondary callback data done.
    Calling Usb4DeviceRouter secondary callback.
    Return from Usb4DeviceRouter secondary callback.
    Writing Usb4DeviceRouter secondary callback data.
    Writing Usb4DeviceRouter secondary callback data done.
    Calling Usb4DeviceRouter secondary callback.
    Return from Usb4DeviceRouter secondary callback.
    Writing Usb4DeviceRouter secondary callback data.
    Writing Usb4DeviceRouter secondary callback data done.
    Calling Intel Wireless WiFi Link Adapter secondary callback.
    Return from Intel Wireless WiFi Link Adapter secondary callback.
    Writing Intel Wireless WiFi Link Adapter secondary callback data.
    Writing Intel Wireless WiFi Link Adapter secondary callback data done.
    Calling Usb4DeviceRouter secondary callback.
    Return from Usb4DeviceRouter secondary callback.
    Writing Usb4DeviceRouter secondary callback data.
    Writing Usb4DeviceRouter secondary callback data done.
    Calling Usb4DeviceRouter secondary callback.
    Return from Usb4DeviceRouter secondary callback.
    Writing Usb4DeviceRouter secondary callback data.
    Writing Usb4DeviceRouter secondary callback data done.
    Calling Usb4DeviceRouter secondary callback.
    Return from Usb4DeviceRouter secondary callback.
    Writing Usb4DeviceRouter secondary callback data.
    Writing Usb4DeviceRouter secondary callback data done.
    Calling Usb4DeviceRouter secondary callback.
    Return from Usb4DeviceRouter secondary callback.
    Writing Usb4DeviceRouter secondary callback data.
    Writing Usb4DeviceRouter secondary callback data done.
    Calling HbEvtpSystemDiagLogCrashdump secondary callback.
    Return from HbEvtpSystemDiagLogCrashdump secondary callback.
    Writing HbEvtpSystemDiagLogCrashdump secondary callback data.
    Writing HbEvtpSystemDiagLogCrashdump secondary callback data done.
    Calling wdiwifi secondary callback.
    Return from wdiwifi secondary callback.
    Writing wdiwifi secondary callback data.
    Writing wdiwifi secondary callback data done.
    Calling wdiwifi secondary callback.
    Return from wdiwifi secondary callback.
    Writing wdiwifi secondary callback data.
    Writing wdiwifi secondary callback data done.
    Calling Usb4HostRouter secondary callback.
    Return from Usb4HostRouter secondary callback.
    Writing Usb4HostRouter secondary callback data.
    Writing Usb4HostRouter secondary callback data done.
    Calling Usb4HostRouter secondary callback.
    Return from Usb4HostRouter secondary callback.
    Writing Usb4HostRouter secondary callback data.
    Writing Usb4HostRouter secondary callback data done.
    Calling Usb4HostRouter secondary callback.
    Return from Usb4HostRouter secondary callback.
    Writing Usb4HostRouter secondary callback data.
    Writing Usb4HostRouter secondary callback data done.
    Calling Usb4HostRouter secondary callback.
    Return from Usb4HostRouter secondary callback.
    Writing Usb4HostRouter secondary callback data.
    Writing Usb4HostRouter secondary callback data done.
    Calling Usb4HostRouter secondary callback.
    Return from Usb4HostRouter secondary callback.
    Writing Usb4HostRouter secondary callback data.
    Writing Usb4HostRouter secondary callback data done.
    Calling Usb4HostRouter secondary callback.
    Return from Usb4HostRouter secondary callback.
    Writing Usb4HostRouter secondary callback data.
    Writing Usb4HostRouter secondary callback data done.
    Calling Usb4HostRouter secondary callback.
    Return from Usb4HostRouter secondary callback.
    Writing Usb4HostRouter secondary callback data.
    Writing Usb4HostRouter secondary callback data done.
    Calling Usb4HostRouter secondary callback.
    Return from Usb4HostRouter secondary callback.
    Writing Usb4HostRouter secondary callback data.
    Writing Usb4HostRouter secondary callback data done.
    Calling Usb4HostRouter secondary callback.
    Return from Usb4HostRouter secondary callback.
    Writing Usb4HostRouter secondary callback data.
    Writing Usb4HostRouter secondary callback data done.
    Calling nvlddmkm.sys secondary callback.
    Return from nvlddmkm.sys secondary callback.
    Writing nvlddmkm.sys secondary callback data.
    Writing nvlddmkm.sys secondary callback data done.
    Calling PortDriverStandard secondary callback.
    Return from PortDriverStandard secondary callback.
    Writing PortDriverStandard secondary callback data.
    Writing PortDriverStandard secondary callback data done.
    Calling \Device\DxgKrnl secondary callback.
    Return from \Device\DxgKrnl secondary callback.
    Writing \Device\DxgKrnl secondary callback data.
    Writing \Device\DxgKrnl secondary callback data done.
    Calling Wdf01000 secondary callback.
    Return from Wdf01000 secondary callback.
    Writing Wdf01000 secondary callback data.
    Writing Wdf01000 secondary callback data done.
    Calling blackbox - CI secondary callback.
    Return from blackbox - CI secondary callback.
    Writing blackbox - CI secondary callback data.
    Writing blackbox - CI secondary callback data done.
    Calling blackbox - Winlogon secondary callback.
    Return from blackbox - Winlogon secondary callback.
    Writing blackbox - Winlogon secondary callback data.
    Writing blackbox - Winlogon secondary callback data done.
    Calling blackbox - NTFS secondary callback.
    Return from blackbox - NTFS secondary callback.
    Writing blackbox - NTFS secondary callback data.
    Writing blackbox - NTFS secondary callback data done.
    Calling blackbox - PNP secondary callback.
    Return from blackbox - PNP secondary callback.
    Writing blackbox - PNP secondary callback data.
    Writing blackbox - PNP secondary callback data done.
    Calling blackbox - BSD secondary callback.
    Return from blackbox - BSD secondary callback.
    Writing blackbox - BSD secondary callback data.
    Writing blackbox - BSD secondary callback data done.
    Calling SecureKernelFailureLog secondary callback.
    Return from SecureKernelFailureLog secondary callback.
    Writing SecureKernelFailureLog secondary callback data.
    Writing SecureKernelFailureLog secondary callback data done.
    Calling SecureKernelCrashdumpArea secondary callback.
    Return from SecureKernelCrashdumpArea secondary callback.
    Writing SecureKernelCrashdumpArea secondary callback data.
    Writing SecureKernelCrashdumpArea secondary callback data done.
    Calling secondary multi-part dump callbacks.
    Starting TRIAGEDUMPDATA multi-part secondary callback.
    Finish TRIAGEDUMPDATA multi-part secondary callback.
    Starting SMBiosData multi-part secondary callback.
    Finish SMBiosData multi-part secondary callback.
    Starting SMBiosRegistry multi-part secondary callback.
    Finish SMBiosRegistry multi-part secondary callback.
    Starting SMBiosRegisters multi-part secondary callback.
    Finish SMBiosRegisters multi-part secondary callback.
    Starting SMBiosDataACPI multi-part secondary callback.
    Finish SMBiosDataACPI multi-part secondary callback.
    Starting PCI multi-part secondary callback.
    Finish PCI multi-part secondary callback.
    Starting Etw multi-part secondary callback.
    Finish Etw multi-part secondary callback.
    Finish calling secondary multi-part dump callbacks.
    Progress 0x00000045
    Finish invoking secondary dump callbacks.
    Starting invoking dump complete callbacks; Type: 0x04.
    Finished invoking dump complete callbacks; Type: 0x04.
    Progress 0x00000046
    Dump ended at UTC: 2025/03/18 11:08:20, local time: 2025/03/18 14:08:20.
    Elapsed BugCheck duration 00006575ms
    Progress 0x00000053
    Dump completed successfully.

  • GAMING6698
    GAMING6698 ACE Posts: 8,822 Trailblazer
    edited April 4
    https://community.acer.com/en/discussion/comment/1334084#Comment_1334084

    Investigate Third-Party Software

    • Uninstall recent software additions, especially antivirus/security tools like CrowdStrike Falcon (linked to global crashes in July 2024).
    • Uninstall Acer care center as well. This app has also caused crashes.
    • Now, Perform a clean boot to isolate conflicting applications:
      1. Press Win + R, type msconfig, and disable all startup items.
      2. Under the Services tab, check "Hide all Microsoft services" and disable the rest.
      3. Restart and check.

    Also, Update your bios to latest version using below instructions:

    https://community.acer.com/en/kb/articles/510-how-to-update-your-bios-on-an-acer-notebook-computer

    If you still face same issue, then it can be faulty GPU driver or hardware issue related to GPU.

    Open device manager then expand display adapters and check if there is yellow exclamatory max next to GPU. Post screenshot

    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Dagnis
    Dagnis Member Posts: 6

    Tinkerer

    @GAMING6698 No exclamatory mark. Here is a screenshot

    image.png
  • GAMING6698
    GAMING6698 ACE Posts: 8,822 Trailblazer
    edited April 4
    https://community.acer.com/en/discussion/comment/1334093#Comment_1334093

    Then wait and check if issue persists after clean boot, uninstall antivirus and acer care center.

    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566

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