Acer Neo 16 i9 14900HX locked BIOS, overheating, poor thermals and performance throttling?

UptownPappy
UptownPappy Member Posts: 4 New User
edited March 27 in Predator Laptops

I know this has been brought up a million times, but for good reason... WHY in God's name are we locked out of all of the useful BIOS config options?

I have the Neo 16 i9 14900HX with the 4070. This thing run incredibly hot at almost all times. The only time it isn't is if I'm not doing anything at all on it.

Today I had nothing other than Steam open downloading a game and my temperature was at 90c+ This is unacceptable when you take into account that if we had the option to undervolt our processors, we could easily lower our temps without much issue. When playing games, I'm almost constantly thermal throttled hitting 100c. This leads to lower performance. This can be proven when running benchmarks. My Cinebench r23 score is a good 5,000 points below what others are getting with the same specifications but with a laptop from other manufacturers.

Why is it that Acer insists on locking it (and please don't give me the excuse that the 14900HX is locked and can't be OC/UV) when other manufacturers like MSI, ASUS, and Lenovo (to name a few) all allow users to undervolt this exact CPU?

We pay over a thousand (some 2-3k) dollars and are locked out of some very helpful and important features. Don't even get me started on Acer locking the XMP profiles for RAM too.

I feel disrespected as a consumer and plan on returning this laptop in favor of one that respects consumers freedom to adjust THEIR laptop.

You can say that you've "optimized" the experience and it is the way it is intended on being used, but why is subpar thermals and performance considered "optimized" or "intended" by Acer?

Then there's the other argument that customers could harm their laptop, while this could be true, you could just put a warning message notifying users and having them accept the risk. It feels like we are being limited for no reason.

I look forward to hearing what a CS representative has to say, because the online chat was no help at all. If its more of the run around, I'm shipping this hotplate back and grabbing something else from somebody else.

Answers