Aspire 5 A515 57G The screen would freeze completely!

Hadim99
Hadim99 Member Posts: 7

Tinkerer

edited July 2023 in Aspire Laptops

I purchased the laptop yesterday with intel core i5 1235U, 16GB of ram, 512GB of SSD and 2GB Nvidia GPU. After I installed the windows, the laptop started acting up. The screen would freeze completely! Mouse won't move and even the task manager won't show up! Only way to get out is to hard reset by pushing and holding the power button... I tried different versions and editions of windows, and the problem still insisted! I performed a RAM and SSD check up and they were working fine too.

[Edited the thread to add issue detail]

Best Answer

  • Hadim99
    Hadim99 Member Posts: 7

    Tinkerer

    Answer ✓

    Guys I found out what the problem was! I had asked the retailer to install an aditional 8 GB of RAM. Apparently there was a problem with the RAM or the slot it was connected to. Anyways, I gave the old one back and now I have this new one. Everything is working fine and well :)

Answers

  • Puraw
    Puraw ACE, Member Posts: 15,645 Trailblazer

    Bring your laptop back to the retailer or send it to Acer Services in your country (Set up repair: https://community.acer.com/en/kb/articles/583-set-up-repair-for-your-acer-product)

  • StevenGen
    StevenGen ACE Posts: 13,493 Trailblazer
    edited July 2023

    All the problems that you are having should not be happening with a brand-new laptop, I've got the same laptop the A515-57-56UV (that dosent have the NVidia dedicated GPU) and it works perfectly and flawlessly with Win-11.

    You don't need to install windows in this laptop as it comes preinstalled with Win-11, all you need to do is to update windows and install this laptops latest dedicated NVidia GPU games ready driver from NVidia site, then install the GeForce Experience software and then install the Intel® Driver & Support Assistant so that it can scan your laptop for all the Intel new drivers and have everything up to date and that's all that you have to do. Also, and with your A515-57G I would update the bios to the last Version: 1.22, as the bios updates have got some gpu improvements that Acer has updated in the bios also for your A515-57G laptop.

    There is no reason why your A515-57G should not be working perfectly, these laptops with the i5-1235U, 16GB (can be updated to 32GB see below) of ram, with this laptops PCIe 4 x4 boot M.2 SSD - 512GB drive, which makes this laptops very quick, this is especially if you upgrade and install to the max ram of 32GB and a fast M.2 Gen 4 x4 drive like the Samsung 990 Pro NVMe M.2 SSD drive.

    Upgrade to 2x 16GB for total of 32GB of the ram type highlighted below

  • zakariabijoy
    zakariabijoy Member Posts: 2 New User
    edited March 3

    Should I update Intel graphics driver from Intel Drive Assistance? (Reason i aslo face this issue 4/5 time in 2 months )

    [Edited the content to hide sensitive information]

  • Hadim99
    Hadim99 Member Posts: 7

    Tinkerer

    Answer ✓

    Guys I found out what the problem was! I had asked the retailer to install an aditional 8 GB of RAM. Apparently there was a problem with the RAM or the slot it was connected to. Anyways, I gave the old one back and now I have this new one. Everything is working fine and well :)

  • Axxo
    Axxo Member, Ally Posts: 1,321

    Can you still boot your computer normally after crashing?

    If so, please follow the steps below to check and fix/repair corrupted system components which might be causing the issue.

    Boot your computer in safemode. Safemode is a windows environment used to troubleshoot, diagnose and repair corrupted windows system files. While computer is in safemode, no 3rd party application will run, not even your anti-virus, and selected services needed by windows to boot are the only running service on the computer. This ensures us that the computer will only use applications and services at a minimal level to avoid 3rd party conflicting application and services.

    Please click on the link below and follow the steps in booting your computer in safemode.

    https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f

    Once in safemode, kindly do the following.

    Run a system file checker to verify the integrity of windows system files on your computer making sure that there are no corrupted files on your windows.

    Perform SFC Scan and Repair Windows Image
    -This process will perform scan for any corrupted system files or integrity violation and will attempt to repair it along with the Windows Image.

    1. Open command prompt with administrator access
    2. Type each command below and wait until scan is completed.

    SFC /scannow
    DISM /Online /Cleanup-Image /CheckHealth
    DISM /Online /Cleanup-Image /ScanHealth
    DISM /Online /Cleanup-Image /RestoreHealth

    Quick note: While the command is running, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.

    Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.

    1. Close the command prompt.

    Perform Clean Boot

    • This process will eliminate 3rd party application running in the background of your computer along with services that are not needed to run windows. If there's any conflicting 3rd party application that causes the issue on your computer, this process will stop it.
    1. Open the run box by pressing the Windows Key + R and type msconfig
    2. System Configuration Utility box will open and by default you are on general tab.
    3. On the General tab, click the selective startup and make sure that load system service and load startup items both have checked mark.
    4. Click on services tab
    5. Put a check mark on Hide All Microsoft Services > This is a very important part as if you miss to click on this, computer might not boot properly or permanently and will end up on clean installation.
    6. Once Hide all Microsoft Services have checked mark on it, click on Disable All
    7. Click on the Startup Tab and click open task manager. This will open another window which contains all your startup applications on the administrator account.
    8. Disable all application that you're not using. You can simply just click on them and select disable.
    9. Click OK , Apply and close the configuration utility

    Restart the computer normally and check if the same issue appears

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