Acer Answers

Set up repair for your Acer product

If you are experiencing a hardware problem with your Acer product, you can set up a repair order and online.

Use the following steps to create a repair order online.

Visit the Customer Self Service site.
Click the Contact Acer Service icon.
Select your country, then click the arrow.
Enter the products SNID or Serial Number and press Enter. The product information will be automatically populated based on the data entered.
Click Next to continue.
Provide your information and shipping address, then click Next. To continue, click Accept next to "I understand Acer will maintain a record of the data I am providing".
Enter your system password, description of the problem, and failure details.
Click Next.
Accept that you have read and understand the instructions listed. Type the verification code, then click I Agree and Understood; submit my Request.
Verify the information, then click Yes to complete the order.
You will receive email confirmation with instructions for sending your computer for repair.

If you are still experiencing a problem, please contact Acer support for further assistance.