My Acer Swift Go 14, Intel evo edition does not turns on and no indicator of charging as well.

sujan789
sujan789 Member Posts: 2 New User

I’ve had my Acer Swift Go 14 for about 5 months now. Recently, when I plug in the charger (C-type port), there’s no indication that it’s charging. Normally, an orange LED would light up to show it’s charging, but that’s not happening anymore. Additionally, the laptop won’t turn on. I’ve tried holding the power button for 30 seconds, closing the lid, and then pressing the battery reset pin on the back for 30 seconds. After waiting 10-15 minutes, I tried powering it on again, but there’s still no sign of life.

Please suggest my any possible solution. Or I have to return the laptop to the store ?

Answers

  • sujan789
    sujan789 Member Posts: 2 New User

    The charger adapter is working fine. I have checked this with another laptop.

  • billsey
    billsey ACE Posts: 35,916 Trailblazer

    We need to know which model you have, there have been several different Swift Go 14s, both in Intel and AMD flavors. Your full model number is usually on the same sticker as your serial number, it should look something like SFG14-xxx-xxxx. If the charger is known good then you are likely best off to go the warranty route, since the return period with the store has likely elapsed after 5 months.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • StevenGen
    StevenGen ACE Posts: 13,853 Trailblazer

    Send your Swift Go 14 SFG14-xx whatever exact model it is to Acer tech support in your country, as a 5 months old laptop should not be doing that as either the laptops EC chip has frozen and you need a hard reset which entails opening the laptop, or there could be faults in the main power rail which Acer will replace the mainboard if it does, or could be a battery or the USB-C adapter. Don't open the laptop. Good luck and hope this helps you out and give you a guide.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Axxo
    Axxo Member, Ally Posts: 1,511

    It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  

    I am really sorry for the inconvenience..  Let us do the basic steps first.

    Doing the power drain and bios defaults will really help. Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.  Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  


    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.  

     

    It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  

    Try windows x 

    go to device manager 

    expand Battery

    right click on all the items below battery – uninstall 

    Restart the computer  

    It should work fine.