Iconia W500 - Touchscreen faulty

philclemo
philclemo Member Posts: 7 New User
in 2013 Archives

We have had a pair of W500 tablets since October 2012. We upgraed the OS to W8 earlier this year.

 

On one of them the touchscreen has always been a bit hit and miss. Lately the screen will not repsond to touches in the centre of the screen. Also, it tends to register the touch (in other areas of the screen), slightly off target from the actual touch position.

 

Is this a calibration issue, is the screen faulty?

 

Any comments would be welcome, as ever!

Answers

  • exscentric
    exscentric Member Posts: 78 Troubleshooter

    Try calibrating it and see if it helps.  If it isn't what it should be go back to defaults and see if it works.

     

     

  • philclemo
    philclemo Member Posts: 7 New User

    Thanks for your speedy reply. Could you remind me on how to calibrate the screen please?

  • billsey
    billsey ACE Posts: 34,104 Trailblazer

    Control Panel, Touch PC Settings. There should be a calibrate button.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • philclemo
    philclemo Member Posts: 7 New User

    Thanks, I will try that and update.

  • philclemo
    philclemo Member Posts: 7 New User

    Right, calibrated the screen, still the same.

     

    It's just the central part of the screen that doesn't respond. The calibration process only requires responses from the outer edges of the screen, nothing in the centre.

     

    Ho humm...

     

    Time to get on to Acer, just few days left of the warranty!!!

  • exscentric
    exscentric Member Posts: 78 Troubleshooter

    Yes, sounds like the touch screen is bad, calibration can give some strange results.  If you have a screen protector on it that can also give some strange results but if not Acer is the place to call!

     

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