dGpu option is gone after format in Nitro Sense ( V 4.5.975 ) How can i fix this issue on AN16-41?

34dou34
34dou34 Member Posts: 6

Tinkerer

edited February 10 in Nitro Gaming

I changed my ssd and install windows 11 (24h2) . All drivers updated. At least installed Nitro Sense ( V 4.5.975 ) . But dGpu option at advanced settings section is gone. Also not showing USB Charging thing when pc close and charge limitation. I tried reinstall the nitrosense not working. Also trying older versions result is same. How can i fix this issue ?

advanced.jpg

[Edited the thread to add issue detail]

[Edited the thread to add model name to the title]

Best Answer

  • vboletin
    vboletin Member Posts: 2 New User
    edited February 13 Answer ✓

    ORIGINAL TEXT :

    Yüklediğiniz nitrosense eski bir sürüm

    https://global-download.acer.com/GDFiles/Application/Nitro%20Sense/Nitro%20Sense_Acer_5.0.1452_W11x64_A.zip?acerid=638699170007038210&Step1=&Step2=&Step3=NITRO%20AN16-42&OS=ALL&LC=tr&BC=ACER&SC=EMEA_25

    bu linkten 5.0.1452 son sürümü indirip tekrar deneyin.

    TRANSLATED

    The nitrosense you installed is an old version

    Download the latest version 5.0.1452 from this link and try again.

    [The message was translated using Google Translation]

Answers

  • StevenGen
    StevenGen ACE Posts: 13,997 Trailblazer

    What is your Nitro laptop model number😎, as that will help us to know what bios and firmware your laptop has from Acer. as you need to make sure that the last bios and all firmware updates for your model Nitro laptop are installed, as that helps also with gpu and Nitro Sense detection. Try that and see if the Nitro Sense installs. Good luck .

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Puraw
    Puraw ACE, Member Posts: 16,457 Trailblazer

    Hi, can you tell us in detail how you upgraded to Windows11 24H2, with an ISO file on a USB stick or automatically updated by Windows "Check for update"? Make sure that the battery is charged to 100% and the power adapter is plugged in as Nitro Sense is locked when the battery charge reaches <40% while the adapter is not plugged in. To reinstall Nitro Sense you have to first Stop nsSvc in Windows Services and in Properties change the Startup type to Disabled and click on Apply in Windows Services. Then run these 3 commands individually in the Command Prompt:
    SystemRoot%\System32\lodctr.exe /R
    %SystemRoot%\SysWow64\lodctr.exe /R
    winmgmt.exe /RESYNCPERF

  • 34dou34
    34dou34 Member Posts: 6

    Tinkerer

    My laptop model is Acer Nitro 16 AN16-41(NH.QLJEY003) AMD 7840HS RTX4070 . i've lastest bios version v1.25. Also all drivers, firmwares and windows up to date. But still not showing dgpu section.

  • 34dou34
    34dou34 Member Posts: 6

    Tinkerer

    I changed my ssd and setup via usb stick from windows media createtion tool. I will try your solution when i get home.

  • 34dou34
    34dou34 Member Posts: 6

    Tinkerer

    Unfortunately it didn't work. Also i tried format again result is same.Nitro sense not showing again. Acer sense showing usb charge and charge limitation. But dGpu is unreacable. I have to switch from bios. I'm searching another solutions. If i found i'll update here for everyone.

  • vboletin
    vboletin Member Posts: 2 New User
    edited February 13 Answer ✓

    ORIGINAL TEXT :

    Yüklediğiniz nitrosense eski bir sürüm

    https://global-download.acer.com/GDFiles/Application/Nitro%20Sense/Nitro%20Sense_Acer_5.0.1452_W11x64_A.zip?acerid=638699170007038210&Step1=&Step2=&Step3=NITRO%20AN16-42&OS=ALL&LC=tr&BC=ACER&SC=EMEA_25

    bu linkten 5.0.1452 son sürümü indirip tekrar deneyin.

    TRANSLATED

    The nitrosense you installed is an old version

    Download the latest version 5.0.1452 from this link and try again.

    [The message was translated using Google Translation]

  • 34dou34
    34dou34 Member Posts: 6

    Tinkerer

    Yes ! Thank you very much. This version solved the problem !!! Acer should put this version in drivers section.

    nitrosense.jpg
  • Boletin
    Boletin Member Posts: 2 New User
    edited February 14

    ORIGINAL TEXT :

    Rica ederim sorununuzun çözüldüğüne çok mutlu oldum. Ayrıca size bir tavsiyem daha var eğer oyun oynuyorsanız, windows hizmetler bölümünden (acer quick access) i devre dışı bırakmanız oyunların akıcılığı konusunda fark yaratacaktır.

    TRANSLATION :

    You're welcome, I'm very happy that your problem was solved. I also have another piece of advice for you: If you are playing games, disabling Acer Quick Access from the Windows services section will make a difference in the fluency of the games.

    Ekran görüntüsü 2025-02-13 235319.png

    _______________________________________________________________________________________________________________

    ve diğer bir iyileştirme için

    amd chipset ve amd dahili gpu driverlarınızı güncelleyin.

    and for another improvement Update your AMD chipset and AMD internal GPU drivers

    Ekran görüntüsü 2025-02-13 235507.png Ekran görüntüsü 2025-02-13 235536.png

    AMD Ryzen™ and Athlon™ Mobile (Chipset) Driver

    AMD Ryzen™ 7 7840HS Drivers

    Linkleri sizin için bıraktım.

    I left the links for you.

    [The message was translated using Google Translation]