Predator Helios Neo PHN16-71 keyboard problem

anaprfig
anaprfig Member Posts: 2 New User

Hey!

My laptop is registering random letters when I click anything. These two images were taken when I pressed the letter M:

The laptop freezes after I click any letter, and I have to restart it or ctrl alt del. I believe it registers as if I was holding the keys.

I have already uninstalled the driver and restored the BIOS to default, I checked accessibility and there is no toggle/sticky key turned on. If I click Fn and F10, the keyboard does lightup so I don't think this is a hardware issue.

I appreciate any help/possible fixes. Thank you!

Answers