AN515-57 Graphic driver crashes when charging, when playing games without the charger stop crashing.

Cleanse
Cleanse Member Posts: 6

Tinkerer

edited January 31 in Nitro Gaming

this is my original question

Nitro AN515-57-Graphic driver crashes while playing light/medium games — Acer Community

but after a bit of testing, I found that when I'm playing games without the charger plugged it stop crashing (avg fps 90), but when I plug in the charger it starts crashing again even when I lock fps at 120 80 or 60, I also tried my friend's charger which an almost identical acer model and it still crashes not sure if it's a charger problem or the laptop itself.

[Edited the topic title to include the topic issue.]

Best Answer

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 8,408 Trailblazer

    Check your GPU/CPU temperature while playing with charger. Use msi afterburner for real-time monitoring.

    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Cleanse
    Cleanse Member Posts: 6

    Tinkerer

    i did use all the steps of the optimization guide before but it didnt help, also my temp never reach 90
    here is my benchmark without the optimization

    Acer Nitro AN515-57 Performance Results - UserBenchmark

  • GAMING6698
    GAMING6698 ACE Posts: 8,408 Trailblazer

    Then I think it's hardware Power Delivery System Malfunction.

    Are you under warranty?

    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • GAMING6698
    GAMING6698 ACE Posts: 8,408 Trailblazer
    edited February 1 Answer ✓

    Still you have to visit nearest acer service centre for diagnosis and repair. You can also discuss this issue with acer customer care using below link I provided-

    support.acer.com

    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Axxo
    Axxo Member, Ally Posts: 1,350

    Let's try the methods below and check if any of the resolves fixes the issue.

    Method 1: Perform SFC Scan and Repair Windows Image
    -This process will perform scan for any corrupted system files or integrity violation and will attempt to repair it along with the Windows Image.

    1. Open command prompt with administrator access
    2. Type each command below and wait until scan is completed.
    • sfc /scannow
    • DISM /Online /Cleanup-Image /CheckHealth
    • DISM /Online /Cleanup-Image /ScanHealth
    • DISM /Online /Cleanup-Image /RestoreHealth

    Quick note: While the command is running, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.

    1. Close the command prompt.

    Method 2: Perform Clean Boot

    • This process will eliminate 3rd party application running in the background of your computer along with services that are not needed to run windows. If there's any conflicting 3rd party application that causes the issue on your computer, this process will stop it.
    1. Open the run box by pressing the Windows Key + R and type msconfig
    2. System Configuration Utility box will open and by default you are on general tab.
    3. On the General tab, click the selective startup and make sure that load system service and load startup items both have checked mark.
    4. Click on services tab
    5. Put a check mark on Hide All Microsoft Services > This is a very important part as if you miss to click on this, computer might not boot properly or permanently and will end up on clean installation.
    6. Once Hide all Microsoft Services have checked mark on it, click on Disable All
    7. Click on the Startup Tab and click open task manager. This will open another window which contains all your startup applications on the administrator account.
    8. Disable all application that you're not using. You can simply just click on them and select disable.
    9. Click OK , Apply and close the configuration utility.

    Method 3: Update Driver

    1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
    2. Locate and expand Mice and other pointing devices
    3. Right-click HID-compliant mouse and select Update driver
    4. Select Search automatically for drivers
    5. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

    Method 4: Roll-back driver

    1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
    2. Locate and expand Mice and other pointing devices
    3. Right-click HID-compliant mouse and select Update driver
    4. Select Browse my computer for drivers
    5. Select Let me pick from a list of available drivers on my computer
    6. Select any older driver from the list and click next
    7. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue. Hope this helps.

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