Nitro XZ32OQU monitor and it won't register that it has HDR capability,No driver in driver package?

JJewell
JJewell Member Posts: 2 New User
edited January 28 in Monitors

I purchased a Nitro XZ32OQU monitor and it won't register that it has HDR capability. I'm trying to download the driver package in an attempt to fix this, but the driver package doesn't seem to have any drivers, just a catalog, ICC profile, and setup information. What am I missing?

[Edited the thread to add model name to the title]
[Edited the thread to add issue detail]

Answers

  • billsey
    billsey ACE Posts: 35,226 Trailblazer

    You right click on the .inf file and choose install from the menu. You shouldn't need drivers for HDR support though, they are typically only used when your GPU doesn't recognize the supported resolutions. What GPU are you using?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • JJewell
    JJewell Member Posts: 2 New User

    I'm using an Intel Iris Xe Graphics

  • Puraw
    Puraw ACE, Member Posts: 14,926 Trailblazer
    edited January 30
    https://community.acer.com/en/discussion/comment/1323610#Comment_1323610

    Hi, Intel Iris only works with RAM in Dual Channel Mode, check with CPU-Z in the memory tab (see picture) if you see Single or Dual (2x64-bit). If RAM is in Single mode, The intel graphics will revert to default UHD graphics.

    Dual Channel.jpg

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