Aspire TC-1785tested with another KB and it works fine but original keyboard does not work properly

Zouch
Zouch Member Posts: 4 New User
edited January 30 in Aspire and Veriton Desktops

I have a new Acer Aspire TC-1785 (Windows 11) that came supplied with an Acer bluetooth keyboard and mouse. The keyboard does not work properly. There is frequently a delay between pressing a key and it registering on the screen. When the character appears on the screen, it is frequently repeated even though the key was pressed once only. I have tried playing with the settings in the accessibility section, but cannot solve this. The problem is intermittent and varies in intensity. I gave up on it and connected the 9 year old bluetooth keyboard and mouse that came with my old Acer Aspire, which works perfectly, but I am annoyed that I cannot use the new one and want to solve the problem.

[Edited the thread to add issue detail]

Answers

  • Larryodie
    Larryodie Member Posts: 1,795 Community Aficionado WiFi Icon

    Maybe bad/weak batteries ???

  • JonBlund
    JonBlund Member Posts: 9

    Tinkerer

    The bluetooth and wifi are connected to the second M.2 slot on the motherboard. In the middle of a metal box that is. Faraday cage effect.

    Then you add:

    Bluetooth Low Energy (BLE)
    Sniff Mode / Low Power Mode
    Adaptive Frequency Hopping (AFH)     (to avoid interference from wifi)

    Then you can add some other default power saving options as well.

    Older pre 4.0 bluetooth have none of these "features", so your 9 year old bluetooth keyboard and mouse will work just fine.

    Another possible reason can of course be a keyboard fault. :-)

  • Larryodie
    Larryodie Member Posts: 1,795 Community Aficionado WiFi Icon

    Possibly the driver needs to be updated ???

  • JonBlund
    JonBlund Member Posts: 9

    Tinkerer
    https://community.acer.com/en/discussion/comment/1323592#Comment_1323592

    Windows update will automatically install the correct drivers for the device and keep them updated.

  • Zouch
    Zouch Member Posts: 4 New User
    edited 11:20AM

    It's not the batteries, which are the new ones that came with the new computer.

    It's not the driver. All updates have been installed and I have even tried reinstalling Windows.

    As to the interesting Faraday cage etc suggestions, why would Acer supply a keyboard that doesn't work for these reasons?

    This was not the only problem with this PC. I bought a new HP printer with it, which the PC only recognised intermittently. I wasted hours troubleshooting this, including nearly 2 hours on calls to HP support, who concluded that the fault was with the PC, rightly I think, as it worked with my Macbook and Android devices. After reinstalling Windows 11 repair version, I finally got it working myself. I found the Microsoft support system utterly useless. The keyboard problem has persisted throughout all of this. I bought the PC and printer to mirror my previous pairing that gave me 9 years of reliable service.

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