Question about display ribbon cable. Predator Helios 300 PH317-53 (i7-9750H - RTX2060)

AhmadHorani · January 27

Hello,

I am using the Acer Predator Helios 300 PH317-53 and my laptop screen has been flickering for the past year. The flickering was not frequent back then but it got worse as time passed and I have determined the issue is not a software issue but with the (DISPLAY RIBBON CABLE) as it got damaged with time since i had the laptop when it came out. (flickering example below).

I have went to acer repair center and was told they are unable to fix it for me.

My issue is that I am not able to find the display cable anywhere physical or online. The only display cable i can find is for the PH315-53 as seen below so i am wondering, will it work on my model or not. And if not can I have a link where i can purchase it.

Thank you

The flickering is very similar to the above picture (not my picture but the same flickering).

GAMING6698 · January 27

Question about display ribbon cable. Predator Helios 300 PH317-53 (i7-9750H - RTX2060)

AhmadHorani

Jan 27, 2025

Hello,
I am using the Acer Predator Helios 300 PH317-53 and my laptop screen has been flickering for the past year. The flickering was not frequent back then but it got worse as time passed and I have determined the issue is not a software issue but with the (DISPLAY RIBBON CABLE) as it got damaged with time since i had the laptop when it came out. (flickering example below).
I have went to acer repair center and was told they are unable to fix it for me.
My issue is that I am not able to find the display cable anywhere physical or online. The only display cable i can find is for the PH315-53 as seen below so i am wondering, will it work on my model or not. And if not can I have a link where i can purchase it.
Thank you
https://us.v-cdn.net/6029997/uploads/LBUC7Q6ZSKMD/display-cable-laptop-location.png
https://us.v-cdn.net/6029997/uploads/AYW24S2SCSPO/display-cable-screenshot.png
https://us.v-cdn.net/6029997/uploads/HRJYB8LIE8QC/not-my-picture-but-same-flickering.png

The flickering is very similar to the above picture (not my picture but the same flickering).

Did you visit authorised acer service center? I didn't expect them to refuse your laptop repair. BELOW IMAGE SHOWS TWO eDP cable provided by acer for your laptop. Try to find them. Acer pin and discription given. So you can search.

IMG_20250127_092447.jpg

Uploaded Jan 27, 202553.99 KB

(Edit- Check @Puraw comment below before buying)

Tip: If I were you, I would simply get a good external monitor for my laptop and connect it to my laptop using the HDMI port. This way, I would enjoy a higher quality, larger experience, better refresh rate, and improved colors. I would only select the external monitor to be displayed and not use the laptop screen.

GAMING6698 · January 27

Question about display ribbon cable. Predator Helios 300 PH317-53 (i7-9750H - RTX2060)

AhmadHorani

Jan 27, 2025

Hello,
I am using the Acer Predator Helios 300 PH317-53 and my laptop screen has been flickering for the past year. The flickering was not frequent back then but it got worse as time passed and I have determined the issue is not a software issue but with the (DISPLAY RIBBON CABLE) as it got damaged with time since i had the laptop when it came out. (flickering example below).
I have went to acer repair center and was told they are unable to fix it for me.
My issue is that I am not able to find the display cable anywhere physical or online. The only display cable i can find is for the PH315-53 as seen below so i am wondering, will it work on my model or not. And if not can I have a link where i can purchase it.
Thank you
https://us.v-cdn.net/6029997/uploads/LBUC7Q6ZSKMD/display-cable-laptop-location.png
https://us.v-cdn.net/6029997/uploads/AYW24S2SCSPO/display-cable-screenshot.png
https://us.v-cdn.net/6029997/uploads/HRJYB8LIE8QC/not-my-picture-but-same-flickering.png

The flickering is very similar to the above picture (not my picture but the same flickering).

Did you visit authorised acer service center? I didn't expect them to refuse your laptop repair. BELOW IMAGE SHOWS TWO eDP cable provided by acer for your laptop. Try to find them. Acer pin and discription given. So you can search.

IMG_20250127_092447.jpg

Uploaded Jan 27, 202553.99 KB

(Edit- Check @Puraw comment below before buying)

Tip: If I were you, I would simply get a good external monitor for my laptop and connect it to my laptop using the HDMI port. This way, I would enjoy a higher quality, larger experience, better refresh rate, and improved colors. I would only select the external monitor to be displayed and not use the laptop screen.

Puraw · January 27

GAMING6698

Jan 27, 2025

https://community.acer.com/en/discussion/720042/question-about-display-ribbon-cable-predator-helios-300-ph317-53-i7-9750h-rtx2060
Did you visit authorised acer service center? I didn't expect them to refuse your laptop repair. BELOW IMAGE SHOWS TWO eDP cable provided by acer for your laptop. Try to find them. Acer pin and discription given. So you can search.
https://us.v-cdn.net/6029997/uploads/DDG3GYC61AML/img-20250127-092447.jpg
Tip: If I were you, I would simply get a good external monitor for my laptop and connect it to my laptop using the HDMI port. This way, I would enjoy a higher quality, larger experience, better refresh rate, and improved colors. I would only select the external monitor to be displayed and not use the laptop screen.

Hi, this is the correct 30-pin EDP cable for your laptop model: 50.Q5PN4.008 Acer CABLE.EDP.30PIN and this is the 40-pin cable: 50.Q5PN4.009 Acer CABLE.EDP.40PIN

GAMING6698 · January 27

Puraw

Jan 27, 2025

https://community.acer.com/en/discussion/comment/1322933#Comment_1322933
Hi, this is the correct 30-pin EDP cable for your laptop model: 50.Q5PN4.008 Acer CABLE.EDP.30PIN and this is the 40-pin cable: 50.Q5PN4.009 Acer CABLE.EDP.40PIN

There's confusion. Both cables can be used. Right ?

Puraw · January 27

GAMING6698

Jan 27, 2025

https://community.acer.com/en/discussion/comment/1322935#Comment_1322935
There's confusion. Both cables can be used. Right ?

No, you have to find out how many pins the EDP connector has in this laptop and buy the compatible cable. There are adapters to convert 40-30 pin so no big deal if the wrong one is bought but better check the connector type first. 😉

AhmadHorani · January 27

Thanks for your answer, the code helped narrow down the search and I was unable to find the display cable online both in my country or Asia. i have seen the listing on eBay but the price is a bit out of my hand.

Regarding the acer support. it was an authorized one, they were kind and explained to me why they were unable to fix my laptop as it was old and the part i need for the laptop were not available anymore.

I am currently using my external monitor as a replacement at home and my graphic tablet as an external when I'm outside. Thank you for your suggestions GAMING6698

My laptop is a 40 pin adapter if that would be a good information

Puraw · January 27

AhmadHorani

Jan 27, 2025

Thanks for your answer, the code helped narrow down the search and I was unable to find the display cable online both in my country or Asia. i have seen the listing on eBay but the price is a bit out of my hand.
Regarding the acer support. it was an authorized one, they were kind and explained to me why they were unable to fix my laptop as it was old and the part i need for the laptop were not available anymore.
I am currently using my external monitor as a replacement at home and my graphic tablet as an external when I'm outside. Thank you for your suggestions GAMING6698
My laptop is a 40 pin adapter if that would be a good information

Hi, read my comment you can get the correct original Acer EDP cable for your laptop online at Zandparts.

GAMING6698 · January 27

AhmadHorani

Jan 27, 2025

Thanks for your answer, the code helped narrow down the search and I was unable to find the display cable online both in my country or Asia. i have seen the listing on eBay but the price is a bit out of my hand.
Regarding the acer support. it was an authorized one, they were kind and explained to me why they were unable to fix my laptop as it was old and the part i need for the laptop were not available anymore.
I am currently using my external monitor as a replacement at home and my graphic tablet as an external when I'm outside. Thank you for your suggestions GAMING6698
My laptop is a 40 pin adapter if that would be a good information

So you still want to repair your laptop dp cable? Using external good monitor is better with many benifits as laptop display is not that good.

My laptop screen work but I never use it since I have external monitor in connect. It doesn't matter to me if screen work or not as laptop is already old and screen basic.

AhmadHorani · January 27

Puraw

Jan 27, 2025

https://community.acer.com/en/discussion/comment/1322939#Comment_1322939
Hi, read my comment you can get the correct original Acer EDP cable for your laptop online at Zandparts.

Hello, i really appreciate the website links you have sent but I've seen the zandparts and it is with the same issue im having since its international but that solved my problem. I am unable to buy anything that are in both europe and USA but will probably get a friend to ship it for me. thank you a lot.

AhmadHorani · January 27

GAMING6698

Jan 27, 2025

https://community.acer.com/en/discussion/comment/1322939#Comment_1322939
So you still want to repair your laptop dp cable? Using external good monitor is better with many benifits as laptop display is not that good.
My laptop screen work but I never use it since I have external monitor in connect. It doesn't matter to me if screen work or not as laptop is already old and screen basic.

i would still use an external monitor at home even if my laptop monitor is fixed, but the issue is on the go since carrying multiple displays is a bit of a hassle with weight and cable when im outside (ex. Cafe or client meeting) but other than that i have no issues.

thank you

GAMING6698 · January 27

AhmadHorani

Jan 27, 2025

https://community.acer.com/en/discussion/comment/1322943#Comment_1322943
i would still use an external monitor at home even if my laptop monitor is fixed, but the issue is on the go since carrying multiple displays is a bit of a hassle with weight and cable when im outside (ex. Cafe or client meeting) but other than that i have no issues.
thank you

Okay. Good luck. No need to thank you. I didn't able to help with exact solution and you were already using external displays. So my comments were pointless.