I bought a monitor since less than 1 year, And it has a problem with panel fault

Ahmedyounis5 · January 21

I bought a monitor since less than 1 year

And it has a problem with panel fault

Local repair (acer) in egypt took it and sent email to the HQ of acer

They gave me the option to take a full refund or a new one from the seller

- the seller refused to do that because i lost the box of the monitor

I got everything except the box so they dun wanna make a refund, is that logic?,

[Edited the thread to add issue detail]

StevenGen · January 23

https://community.acer.com/en/discussion/719718/i-bought-a-monitor-since-less-than-1-year-and-it-has-a-problem-with-panel-fault

If they don't want to refund the money because you don't have the box, then get them to fix the monitor as that is covered under warranty. The monitor has to be fixed. Good luck.

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Ahmedyounis5 · January 25

https://community.acer.com/en/discussion/comment/1322114#Comment_1322114

Sir thanks for your answer, are you from acer support?

Ahmedyounis5 · January 25

Is there even an official email to keep in contact with acer international? Because local accer here doesn't help at all

Thanks alot

StevenGen · January 26

https://community.acer.com/en/discussion/comment/1322618#Comment_1322618

I am not from Acer support but a warranty has a legal liability that has to be fulfilled in your country, so go that route as the monitor has to be fixed., Acer international can't help you. Good luck.