No wifi and internet connection, the problem is on the hardware itself and i cant fix it, help!

acesu
acesu Member Posts: 1 Newbie
edited January 19 in Windows 11

the problem is on the hardware itself and i cant fix it, and i cant install previous update since it says it doesnt support plug and play

IMG_1822.jpeg

[Edited the thread to add issue detail]

Answers

  • StevenGen
    StevenGen ACE Posts: 12,825 Trailblazer
    edited January 19
    https://community.acer.com/en/discussion/719588/no-wifi-and-internet-connection

    I suggest that you do the below and if these two methods don't work then your laptops Wi-Fi/BT card is faulty and needs replacing. It would help if you told us the laptop model number as then we can suggest other cards suitable for your laptop. First try to do a Wi-Fi driver refresh like below;

    Go to > Device Manager > Network adapters > Intel Wi-Fi 6 AX201 160MHz card > right click the card Properties > Driver > Update Driver > Browse my computer for drivers > Let me pick from a list of available drivers on my computer > and then pick the last and most recent dated Wi-Fi driver that is in that list, and reinstall that driver, as afterwards your Wi-Fi should work.

    If the above doesn't work, go to your laptops model Acer Manual and Drivers support page and download the oem Wi-Fi and Bluetooth driers and uninstall all the previous drivers in Device Manger and in Control Panel for the Bluetooth driver and reinstall the oem drivers as the WLAN driver is corrupted. Afterwards windows update will update the appropriate and latest drivers for your device. If all this still does not fix the Wi-Fi connection then its the Intel AX201 card needs replacing. Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Puraw
    Puraw ACE, Member Posts: 14,706 Trailblazer
    edited January 19
    https://community.acer.com/en/discussion/719588/no-wifi-and-internet-connection

    Hi, in Device Manager-Network adapters, uninstall the Intel AX201 driver and in Other devices uninstall all 8 devices as these are not for your PC. Just reboot don't install anything and reset network in Windows:

    Reset WiFi.jpg

  • billsey
    billsey ACE Posts: 35,055 Trailblazer
    edited January 19

    What computer do you have? Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx. Your Device Manager image shows that you have several devices without proper drivers installed. You might have a hardware issue with the AX201, but it might just be an underlying driver that is missing.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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