Nitro AN16-41 Problem starting Windows 11.black screen and the sound of Windows starting is heard.

Freeman123
Freeman123 Member Posts: 5 New User
edited January 17 in Nitro Gaming

When turning on the PC, the Acer logo appears, then a black screen and the sound of Windows starting is heard. If you enter the password, the screen is white. When rebooting, the problem goes away, but over time it appears again.What could it be and how to solve this problem? And sometimes the drivers crash on both video cards.

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Answers

  • Freeman123
    Freeman123 Member Posts: 5 New User

    Model Nitro AN16-41

  • Axxo
    Axxo Member, Ally Posts: 994

    You need to Hard Reset your laptop, which needs you to open the back cover and take the battery out and disconnect the bios battery and short the bios battery mainboard plug +&= pins with a metal screwdriver to reset CMOS, then reconnect everything and reboot the laptop.

    Note: Opening the back cover does not void the warranty of your laptop as Acer allows upgrades of ram which entails opening of the back cover. Do not take out or open the back cover if there is an Acer warranty sticker(s) on the cover or on any components like the battery or ram inside of the laptop. Good luck and hope this helps you out.

    The hard reset unfreezes the EC chips which you must have either affected or in extreme cases this EC chip is shorted, and it will need to be changed, so if the hard reset doesn't boot your laptop, send the laptop to Acer Tech Support in your country and get your AN16-41 repaired under warranty.

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