Acer Aspire A515-58GM random crashes after two months, error code 'dxdiag'

Same_Saturnn
Same_Saturnn Member Posts: 2 New User
edited 11:26AM in Aspire Laptops

I currently have an Acer Aspire A515-58GM, pretty fresh, bought it like 2 months ago. The problem I experience is that it'll just crash out of nowhere, whether I'm using word, going through google, or even just leave it be idling, it'll just show up. I've had these problems quite a lot ever since the first few days of me buying it. And once I was able to get a glimpse of what the error code said, it was something that said "dxdiag", however those were the crashes before, I'm not sure about it now.

[Edited the thread to add issue detail to the title]

Answers

  • Same_Saturnn
    Same_Saturnn Member Posts: 2 New User

    Just crashed again, I now saw that the error message contained "DXGKRNL_FATAL_ERROR"

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,641 Pathfinder

    @Same_Saturnn

    Try to update the GPU driver.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!