How to fix screen that glitches, flickers and turns black on startup in Aspire Z27

bobjr123
bobjr123 Member Posts: 2 New User
edited January 13 in All-In-One PCs

I’m having troubles with trying to start up my computer. My screen keeps turning black, green, flickers, glitches. When I start up the computer, I see the Acer logo and for a couples of seconds in, it will fade to black. Or it will be glitching, flickering. If I do manage to try to login, it will still fade into black and I can’t see anything. Before, this happened I have a lot of applications on and forgot to close them and I turned off my computer. I’m trying to go into BIOS mode but the screen fades to black, also trying to boot into safe mode by pressing the power button three or four times to try to get into safe mode, but when I’m about to reach the safe mode option screen it fades to black. I don’t know what to do but just keep trying those options.

My computer is Acer Aspire Z27.

[Edited the thread to add model number to the title]

Answers

  • billsey
    billsey ACE Posts: 35,055 Trailblazer
    edited January 14

    Which Z27 model do you have? I don't find any when searching, though there were some Z24 models. Maybe one of the S27 or C27 models? Either way, there should be more numbers… Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx. So something like S27-1755-xxxx. The "fade to black" symptom doesn't sound good, do you have a second monitor you could connect temporarily to help determine if it's the display or the computer?

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  • bobjr123
    bobjr123 Member Posts: 2 New User

    Oh sorry I got the model of the computer mixed up it’s Z24-890 series and the model is D18W8. And no I do not have a second monitor to connect.

  • billsey
    billsey ACE Posts: 35,055 Trailblazer

    OK, the 24" from 2018. Is yours configured with an 8th gen chipset or the 9th gen? They shipped with both. It likely doesn't matter though. Do you have another system, like a laptop or gaming device, you could connect to the monitor portion using the HDMI-In port? That might help determine if the issue is in the display or in the computer portion.

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