US bought Nitro 17 broke down, now in dubai. Any repair options for out-of-region model?

brockai
brockai Member Posts: 1 New User
edited January 7 in Nitro Gaming

Hi everyone,

I bought a Nitro 17 last year in the US. However in October last year it started to slow down and now just gives a white screen everytime I turn it on.

I sent it to local repair center EnsureServices in Dubai for repair but the engineer told me that the hanging issue was caused by the onboard GPU, and the motherboard needs to be replaced. But because this is an out of region model and parts are not available in MEA region, they are sending it back to me.

Any next steps on what I can do to repair it in Dubai? Or any other options?

Answers

  • StevenGen
    StevenGen ACE Posts: 12,677 Trailblazer
    https://community.acer.com/en/discussion/718907/us-bought-nitro-17-broke-down-now-in-dubai-any-repair-options-for-out-of-region-model

    Go to the Acer page 'Warranty Information > International Travelers Warranty" this is what Acer states, so your laptop needed to have a separate warranty and the only thing that you can do is to send your laptop to Acer US where you bought it from.

    You haven't told us the exact Nitro 17 that you have, but just as an example, the top of the range Nitro AN17-72 model with the i7-14700HX/RTX4050 Acer part #: NB.QP711.003 is USD $2,273.45 just for the new board without shipping and fitting, so that is what you are looking at to replace the board yourself . What I suggest is that you send the latop to Acer US and get them to change the mainboard as the shipping from Dubai to US and back will be allot cheaper than buying a new board for your Nitro 17 latop. Good luck and hope this helps you out.

    Acer International Travelers Warranty

    By Blayn- Acer Last Updated: Jul 2, 2024

    International Travelers Warranty

    image.png

    Enhanced General ITW Service Quality Standards

    The enhanced International Travelers Warranty (ITW) is extended to products purchased from Acer or its authorized distributors, under the following conditions.

    Eligible models : Acer Branded Notebooks and Tablets (Aspire Lite & Swift Lite series eligibility may vary by country)

     Scope: The ITW is a separate program from the local warranty

    • ITW cannot be interchanged with the local warranty.
    • ITW does not apply in the country of purchase.
    • ITW is only applicable where there are ITW service locations.
    • To comply with Microsoft's licensing regulations, the ITW does not cover software-related issues. You are responsible for providing recovery and software backup discs if required.

    Qualified Claimant: A "bona fide traveler"

    • Someone who is temporarily outside the territorial scope of the local warranty covering the respective product, without the intention of establishing a permanent residence.
    • Someone who possesses the original product sales invoice.

     Acer's ITW Service Centers reserve the right to require proof to verify the traveler status of a claimant.

    Standard Service Mode: "Carry-In"

    • You will shoulder shipping or transportation costs to bring the product to the service location.
    • Acer will shoulder shipping or transportation costs to return the product to you.

    Term: One year from the date of purchase

    • You may be required to present a formal sales receipt showing the purchase date.

    ITW Service Center Locations

    • You should contact Acer Support in your regions for assistance locating the nearest ITW Service Center.

    ITW Limitations

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

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