Setting up 1st time Neither keyboard or mouse are working on ASpire C24 - 1800

Terryf48
Terryf48 Member Posts: 5

Tinkerer

edited June 2024 in All-In-One PCs

Neither keyboard or mouse are working - mouse has red light displayed. All I have on screen is 'right country' but cannot click to move on!

[Edited the thread to add issue detail]

[Edited the thread to add model name to the title]

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,809 Trailblazer

    Hi @Terryf48 please indicate the exact model of the computer and the version of Windows installed.

    All the best.

    • Un saludo / All the best
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  • billsey
    billsey ACE Posts: 34,912 Trailblazer

    Did you open the mouse, remove the dongle, and plug the dongle into a USB port?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Terryf48
    Terryf48 Member Posts: 5

    Tinkerer

    Thanks. However did not have a dongle, and no cables other than for power. Mouse is still not linked but red light active.

    Did notice this morning when switching on again a message on initial screen the briefest display saying Keyboard error! Cant quite see how that would affect Mouse! Presumably a seperate problem??

  • Terryf48
    Terryf48 Member Posts: 5

    Tinkerer

    Exact Model is

    ASpire C24 - 1800 23.8 All-in-One PC Intel Core i5, 512, GB SSD Black

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,809 Trailblazer

    Do you have the possibility of connecting a USB keyboard and mouse to finish the installation and then check if the problem disappears?

    All the best.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Terryf48
    Terryf48 Member Posts: 5

    Tinkerer

    Unfortunately the only alternative keyboard and mouse do not take a USB.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,809 Trailblazer

    I think the keyboard and mouse are wireless with a USB receiver, put it in another port and try again.
    If you have other wireless devices nearby, turn them off to avoid interference on the mouse and keyboard channel.

    All the best.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Puraw
    Puraw ACE, Member Posts: 14,456 Trailblazer

    If your mouse and touchpad are not working you can navigate in Windows using the tab, space-bar and the 4 arrow keys. When you want to change app or shutdown press the Windows key + X and scroll with the arrow keys then press Enter.

  • Terryf48
    Terryf48 Member Posts: 5

    Tinkerer

    Sadly it does not work - the keyboard just does not work!

  • billsey
    billsey ACE Posts: 34,912 Trailblazer

    The dongle should be inside the mouse, next to the battery. You have to take it out of there and plug it into one of the USB ports on the computer…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • PDF
    PDF Member Posts: 2 New User

    After 2 decades using laptops I decided to buy an AIO computer, C24-1800. Like so many others I couldn't get the mouse or keyboard to work despite putting in the new batteries. Using my USB mouse I manged to get to the WiFi page but was unable to input my password as no keyboard. I was astonished how so many other people have found the same problem which by all accounts is simply resolved by fitting a dongle; so where was it and why isn't it explained in the very basic (read absolutely useless) set up manual?

    People say it's in the mouse yet several times I took out and refitted the battery but no dongle fell out nor could I see anything untoward in there.

    If this wasn't bad enough the screen/computer shut down and would not re-start no matter how many times I switch off the mains, waited then switched it all back on again.

    Technical helpdesk was willing to help but what was the point if I couldn't switch it on. (No doubt someone on here will say otherwise/will come up with a solution

    In the end I returned it to my local Currys store and had my money refunded and by the sound of it I'm not the only one who has done this.