Setting up 1st time Neither keyboard or mouse are working on ASpire C24 - 1800

Terryf48
Terryf48 Member Posts: 5

Tinkerer
edited June 10 in All-In-One PCs

Neither keyboard or mouse are working - mouse has red light displayed. All I have on screen is 'right country' but cannot click to move on!

[Edited the thread to add issue detail]

[Edited the thread to add model name to the title]

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    Hi @Terryf48 please indicate the exact model of the computer and the version of Windows installed.

    All the best.

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  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    Did you open the mouse, remove the dongle, and plug the dongle into a USB port?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Terryf48
    Terryf48 Member Posts: 5

    Tinkerer

    Thanks. However did not have a dongle, and no cables other than for power. Mouse is still not linked but red light active.

    Did notice this morning when switching on again a message on initial screen the briefest display saying Keyboard error! Cant quite see how that would affect Mouse! Presumably a seperate problem??

  • Terryf48
    Terryf48 Member Posts: 5

    Tinkerer

    Exact Model is

    ASpire C24 - 1800 23.8 All-in-One PC Intel Core i5, 512, GB SSD Black

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    Do you have the possibility of connecting a USB keyboard and mouse to finish the installation and then check if the problem disappears?

    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • Terryf48
    Terryf48 Member Posts: 5

    Tinkerer

    Unfortunately the only alternative keyboard and mouse do not take a USB.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    I think the keyboard and mouse are wireless with a USB receiver, put it in another port and try again.
    If you have other wireless devices nearby, turn them off to avoid interference on the mouse and keyboard channel.

    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • Puraw
    Puraw ACE, Member Posts: 13,408 Trailblazer
    https://community.acer.com/en/discussion/707056/setting-up-1st-time-neither-keyboard-or-mouse-are-working-on-aspire-c24-1800

    If your mouse and touchpad are not working you can navigate in Windows using the tab, space-bar and the 4 arrow keys. When you want to change app or shutdown press the Windows key + X and scroll with the arrow keys then press Enter.

  • Terryf48
    Terryf48 Member Posts: 5

    Tinkerer

    Sadly it does not work - the keyboard just does not work!

  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    The dongle should be inside the mouse, next to the battery. You have to take it out of there and plug it into one of the USB ports on the computer…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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