Predator PO5-655-Acer Desktop computer-Predator Sense Stopped working, RGB lights off

Falcon_123
Falcon_123 Member Posts: 2 New User
edited December 2024 in Predator Desktops

Hello,

I have an Acer Desktop computer. Suddenly Predator Sense stopped working? RGB light off and the app shows nothing.

What to do and how to get working again? I have tried to download the latest drivers from acer site and reinstalled them but nothing works. Really frustrated after paying a really big sum for the computer and after only 2 months faces this kind of a problem causing headache for me trying to fix. And can't even get support by chatting directly with Acer….

Do you have any suggestions about how to fix this issue?

[Edited the topic title to include model number]

Answers

  • billsey
    billsey ACE Posts: 34,869 Trailblazer

    What computer do you have? Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx. Which version of the BIOS is installed? Which version of Windows is installed?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Falcon_123
    Falcon_123 Member Posts: 2 New User

    Predator PO5-655. I believe the problem must have been somehow connected to the recent windows update (24H2). After this Predator sense started having problems and suddently just stopped working completely.

    However. As I just turned on the PC and looked for new woindows updates. There was som Acer Patch. Updated and simsalabim, predator sense works normally again!

    Hope it will work like this going forward.

  • billsey
    billsey ACE Posts: 34,869 Trailblazer

    Good to hear, PS is fairly dependent on matching BIOS and OS versions, so it's easy for it to break when Microsoft or Insyde does a change. It's nice they fixed it so quickly.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Leviiiii
    Leviiiii Member Posts: 1 New User

    Good evening, I am having this same problems and I also feel that the windows updates caused it. I have not received any type of ACER updates or anything related. Is there a place I can get these updates manually to implement the change on the machine to allow the lights to work once again.

    thank you

  • Gabs01
    Gabs01 Member Posts: 6 New User

    THis is the same for me. I dont see any updates needed. Hope to get this resolve soon

  • billsey
    billsey ACE Posts: 34,869 Trailblazer

    There was a BIOS update release in December for the PO5-655 models, and a Predator Sense update in September. Are you up to date with both of those?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Gabs01
    Gabs01 Member Posts: 6 New User

    Yes I just updated both right now. BIOS is already at 1.05 same with predatorSense. Still not lighting up