AN16-41 reinstalled windows nitro sense , no longer set the graphics card mode to optimus or gpu

ThanhTran
ThanhTran Member Posts: 4 New User
edited January 3 in Nitro Gaming

Recently I reinstalled Windows so I had to reinstall Nitro Sense, but when I reinstalled I could no longer set the graphics card mode to optimus or gpu only like before, I had to go into the bios to adjust it, in addition i can't find where to turn on bluelight shield. It's AN16-41

[Edited the thread to add model name to the title]
[Edited the thread to add issue detail]

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,361 Trailblazer

    Hi @ThanhTran have you used the Acer recovery that came with your computer to install Windows or is it a Microsoft ISO?
    If it is the Microsoft ISO you may have trouble getting Nitro Sense to work, do you have this version installed anyway?

    Product Support - Nitro AN16-41 | Acer United States

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • Microsoft MVP (2003-21) - Windows Insider - (alezmvp)
  • ThanhTran
    ThanhTran Member Posts: 4 New User

    I just reset my pc in windows settings and I have downloaded that version to use

  • ThanhTran
    ThanhTran Member Posts: 4 New User
  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,361 Trailblazer

    Go to settings - apps - installed apps - select Nitro Sense - advanced options

    "Repair" first, if that doesn't fix it, "reset":

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • Microsoft MVP (2003-21) - Windows Insider - (alezmvp)
  • Epag
    Epag Member Posts: 18 Troubleshooter

    I am having the same issue on AN16-41 after re-installing nvidia drivers.

    Repair and reset did not fix the issue.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,361 Trailblazer

    In that case, uninstall the application, download it from the Acer device's website and install it again.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • Microsoft MVP (2003-21) - Windows Insider - (alezmvp)