Acer Nitro 5 AN515-57 having issues connecting to the internet.

XenKarl
XenKarl Member Posts: 9

Tinkerer

So when i opened my laptop today it says im connected to a wifi but no internet, but on all my other device there is internet i tried restarting the router, network reset, dns flush can someone help me pls.

My Acer Nitro 5 AN515-57 is having issues connecting to the internet. Upon connection, it displays "No internet, connected".

When trying trouble shooting it says "Cant reach the default gateway"

Answers

  • XenKarl
    XenKarl Member Posts: 9

    Tinkerer

    it also says when troubleshooting no DHCP server was found

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,364 Trailblazer
    • Un saludo / All the best
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  • XenKarl
    XenKarl Member Posts: 9

    Tinkerer

    edited January 3
  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,364 Trailblazer

    Try to connect to your network again by entering the router's decryption key and make sure it is correct, remember not to confuse zero 0 and oes o, eights 8 and bes B, and respecting lower and upper case are important.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • Microsoft MVP (2003-21) - Windows Insider - (alezmvp)
  • XenKarl
    XenKarl Member Posts: 9

    Tinkerer

    edited January 3
  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,364 Trailblazer

    I mean when you connect to your network, it should ask you for a password unless the network doesn't have one.

    Regards.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • Microsoft MVP (2003-21) - Windows Insider - (alezmvp)
  • XenKarl
    XenKarl Member Posts: 9

    Tinkerer

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,364 Trailblazer

    That's right, but with the password precautions I mentioned before.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • Microsoft MVP (2003-21) - Windows Insider - (alezmvp)
  • XenKarl
    XenKarl Member Posts: 9

    Tinkerer

    edited January 3

    ive done it im connected to the wifi but still it says “no internet, secured” @Alejandro_AC

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,364 Trailblazer

    In that case follow these steps, information extracted courtesy of:

    IT Services - Flushing DNS

    Copy and paste________________

    Windows

    1. On the taskbar search, type "Command Prompt."
    2. Right click on Command Prompt and press "run as administrator."
    3. When asked whether to allow Command Prompt to make changes to your computer, select Yes.
    4. Open Command Prompt
    5. Type the command netsh winsock reset then press enter

    End of copying________________

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • Microsoft MVP (2003-21) - Windows Insider - (alezmvp)
  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,364 Trailblazer

    If you connect via ethernet cable, do you have the same problem?

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • Microsoft MVP (2003-21) - Windows Insider - (alezmvp)
  • XenKarl
    XenKarl Member Posts: 9

    Tinkerer

    edited January 3

    i dont have any ethernet cable, but the wifi im connected to thats says no internet has a wifi extender and i am able to fully connect to that extender @Alejandro_AC

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,364 Trailblazer

    That is, it does not connect directly to the router, it uses an extender, have you tried connecting directly to the router without going through the extender to see if the problem is the extender?

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • Microsoft MVP (2003-21) - Windows Insider - (alezmvp)
  • XenKarl
    XenKarl Member Posts: 9

    Tinkerer

    edited January 3

    wait, so the main router is where when i connect it says no internet, secured and the wifi extender of the main router that is far away from me is where iam being able to connect. So im really confused as to why i can connect to the extender but not the main router, i need to connect to the main router because it is more closer to me and i have been using the main router as my laptops wifi for 2 years already this only happened today so i dont know what the problem is, also ive tried the dns flushing it doesent work.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,364 Trailblazer

    I understand that an extender is a signal repeater for the main router, that is, if it is located far from the main router but there is a repeater or extender halfway, the signal from the main router reaches further.

    If this is your case, you should connect to the extender only if you are far from the main router, if you are close to the main router, connecting to it is the best option.

    The first thing would be to turn off the extender and make a direct connection to the main router to check if the problem is here and not in the extender.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • Microsoft MVP (2003-21) - Windows Insider - (alezmvp)