Predator PH315-53 not booting after 4TB drive Installation - Motherboard compatiblity issue

I have a Predator HP315-35 laptop with a 1TB NVMe M.2 as the main drive. Yesterday, I bought a new 4TB drive and installed it on the motherboard to set it up for Windows installation. However, the laptop doesn’t boot and gets stuck for several minutes on the Predator logo. After that, I see an error screen saying “Your device ran into a problem,” and the system restarts.

When I enter the BIOS, I can see the new drive is detected by name, but in the boot devices list, only the Windows installation USB appears. I’ve removed the old main hard drive for this process.

My question is: does the motherboard not support a 4TB drive? Note that I later connected the new drive in an external case, and it worked fine. I initialized and allocated it successfully.

Has anyone faced a similar issue?

Accepted answers

JackE

> >Please note that I do not connect both hard disks to the motherboard simultaneously. I want to rely solely on the new disk as the primary drive for the device, while the old one will be converted into an external hard disk.> >

Then I suggest you follow these directions starting without the new drive installed until step 5.

(1) First enter the BIOS menu by tapping the F2 key. Make sure the F12 boot option is enabled in the BIOS Main tab.

(2) Exit BIOS and save settings and boot normally into Windows from the old drive.

(3) Shut down Windows normally.

(4) Remove old drive and put aside for safe keeping.

(5) Install new 4TB drive.

(6) Insert Windows installation USB media.

(7) Turn on PC and immediately tap F12 key.

(8) A menu should appear to boot from USB Windows installation media.

(9) Follow directions to try to install Windows on new 4TB drive in iRST or VMD mode, the same as the old drive is now. If there are problems, we can then try AHCI mode on the new 4TB without affecting the old drive.

All comments

JackE

First, temporarily disconnect 4TB drive. Then your BIOS must be changed from Intel iRST or VMD drive mode to AHCI drive mode.

You do this by setting the PC to boot to Windows Safe Mode by running msconfig and go to its boot tab. Then restart PC, tap F2 to enter BIOS menu Main tab. Press Ctrl+S to reveal drive mode options.

Change to AHCI. Save settings and exit BIOS to boot back into Safe Mode to automatically load AHCI drivers. Then change msconfig back to normal boot mode. Then reboot to make sure Windows boots normally.

Then you can install the 4TB drive.

Kaseb

First, I appreciate your quick respond, second my English is second lang, so hope my question is clear, and before I do this process what you mentioned above, please i need to make sure this will not effect on my current m2 1TB which is work fine.

Kaseb

https://community.acer.com/en/discussion/comment/1317510#Comment_1317510

just to make sure all is clear

I want to follow the steps you mentioned, but before proceeding, I am concerned that these changes might affect the old hard disk, which contains all my files. I am worried they might be deleted, or the hard disk could be damaged. Please note that I do not connect both hard disks to the motherboard simultaneously. I want to rely solely on the new disk as the primary drive for the device, while the old one will be converted into an external hard disk.

My device works perfectly when the old hard disk is installed, and even when I attempt to boot from a USB drive, the process works correctly, and the Windows installation screen appears. However, when I remove the current hard disk and replace it with the new one, the Windows boot screen does not work. The system gets stuck on the Predator logo screen, followed by a blue screen stating that your device run into ap problem, and then it restarts in a loop.

🙏

JackE

> >Please note that I do not connect both hard disks to the motherboard simultaneously. I want to rely solely on the new disk as the primary drive for the device, while the old one will be converted into an external hard disk.> >

Then I suggest you follow these directions starting without the new drive installed until step 5.

(1) First enter the BIOS menu by tapping the F2 key. Make sure the F12 boot option is enabled in the BIOS Main tab.

(2) Exit BIOS and save settings and boot normally into Windows from the old drive.

(3) Shut down Windows normally.

(4) Remove old drive and put aside for safe keeping.

(5) Install new 4TB drive.

(6) Insert Windows installation USB media.

(7) Turn on PC and immediately tap F12 key.

(8) A menu should appear to boot from USB Windows installation media.

(9) Follow directions to try to install Windows on new 4TB drive in iRST or VMD mode, the same as the old drive is now. If there are problems, we can then try AHCI mode on the new 4TB without affecting the old drive.

Kaseb

https://community.acer.com/en/discussion/comment/1317536#Comment_1317536

Great, I really thank you its work great now. so in future if install my old driver in 2nd slot ( i got two slots in motherboard for ssd m2) will my old ssd m2 get effected of changing to that mode AHCI, as you know it was work on the optna with RAID?

JackE

@JackE > >(9) Follow directions to try to install Windows on new 4TB drive in iRST or VMD mode, the same as the old drive is now. If there are problems, we can then try AHCI mode on the new 4TB without affecting the old drive.> >

Did you first try to install the new 4TB in same mode as the old drive that I suggested in step #9 above?

Kaseb

https://community.acer.com/en/discussion/comment/1317714#Comment_1317714

Yes, I did it on this way

1-I removed the old drive and installed the new 4TB drive without changing the BIOS mode, keeping it in the previous mode set for the old drive.

2- I powered on the device and attempted to boot from the USB to install Windows, but unfortunately, the previous error occurred, where the screen would remain stuck on the Predator logo and then display the error message.

3-At that point, I turned off the device, entered the BIOS, changed the mode to AHCI, saved the settings, restarted the device, and booted from the USB. This time, everything worked perfectly, and the Windows installation screen appeared. I did not complete the installation process, exited instead, turned off the device, removed the new drive, reinstalled the old drive,

4-powered on the device again, entered the BIOS, and reverted the settings to the previous configuration as

optna with RAID.

I wanted to check some files and finish some tasks before installing Windows on the new drive at a later time.

Now, I am wondering: if I install the new drive with the updated BIOS settings and install Windows on it, then later decide to reconnect the old drive to another slot on the motherboard, will it be affected by the BIOS setting changes?