Hello everyone,
I’m dealing with a frustrating issue on my Acer laptop and hope someone can offer a solution.
System Details:
- Brand/Model: Acer NHQBKEK005XXXXX (SNID: XXXX)
- Processor: 11th Gen Intel(R) Core(TM) i5-11300H @ 3.10GHz (3.11 GHz)
- Installed RAM: 8 GB (7.80 GB usable)
- System Type: 64-bit operating system, x64-based processor
- OS Edition: Windows 11 Home
The Problem:
I keep encountering the nvpcf.sys error under the following circumstances:
- After installing the 2024-12 Cumulative Update for Windows 11 Version 23H2 (KB5048685).
- When reinstalling or updating NVIDIA drivers to the latest version.
The error details are:
Stop Code: DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS
What failed: nvpcf.sys
When the NVIDIA drivers are running without the Windows update, my laptop functions perfectly, indicating the issue is tied directly to the Windows update (KB5048685).
Steps I’ve Taken So Far:
- Uninstalled KB5048685 – Laptop works fine, but I’m stuck with outdated system updates.
- Reinstalled KB5048685 – Encountered the same nvpcf.sys error upon reinstalling NVIDIA drivers.
- Removed NVIDIA drivers completely using DDU in Safe Mode and reinstalled them – The issue persists after applying the Windows update.
My Concerns:
At the moment, I’m forced to run outdated drivers to avoid crashes. This isn’t ideal, as outdated drivers expose my system to potential security vulnerabilities, putting me at risk of malicious exploitation.
What I Need Help With:
- How can I resolve this compatibility issue between KB5048685 and NVIDIA drivers?
- Is there an official acknowledgment of this problem or a timeline for when it will be fixed?
I rely heavily on my laptop for work, and this issue is significantly impacting my productivity. I’d appreciate any advice or updates regarding this matter.
Thank you for your time and support!
[Edited the thread to hide sensitive information]