Veriton Win8-Boot issue, drive boots, asks for the HDD password. Password keyed in but goes in loop.

LewisD
LewisD Member Posts: 2 New User
edited December 2024 in Aspire and Veriton Desktops

I have been given an Acer Veriton Win 8, used as a server, for an Army Veterans Museum.

I have the Supervisor, User and HD passwords, which work okay & confirmed in Bios Security.

The drive boots, asks for the HDD password. When entered it switches the monitor off, then on and asks for the Password. After that is entered it gives a progress on the bottom of the screen saying loading automatic Default repair, then goes blank, with no further progress.

Using f10 on startup has no effect, f12 produces the warm boot option when Esc is selected then goes into the Automatic Default Repair as per the previous paragraph.

[Edited the thread to add model name and issue detail to the title]

Answers

  • Larryodie
    Larryodie Member Posts: 1,769 Community Aficionado WiFi Icon
    edited December 2024

    Please post complete Model Number ?

  • billsey
    billsey ACE Posts: 34,869 Trailblazer

    Yes, there have been a lot of different Veriton models aver the years! :) Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx. It sounds like you are either going to need to drop a different drive in, assuming the password is on the drive itself, or have the BIOS reflashed, if the password is in the BIOS. Likely the drive is faulty…

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  • LewisD
    LewisD Member Posts: 2 New User
    edited December 2024

    Sorry for delay in replying.
    Model is Veriton X2631G (VX2631G_Ec) Mfg date 2014/03/11

    Bar code 41101375896

  • Larryodie
    Larryodie Member Posts: 1,769 Community Aficionado WiFi Icon

    Do you have the correct password ??

  • billsey
    billsey ACE Posts: 34,869 Trailblazer

    So your model does support a BIOS password for the HDD:

    image.png

    That means to remove that password require a BIOS reflash using a chip programmer, unless you know the correct one in which case you simply change it to a blank password. A reflash is something you typically have to have a technician do for you, which would mean a trip to a service center. Many local technicians won't have access to BIOS images for reflashing, and at ten years old it's unlikely the factory will still have that easily accessible for their people even. If you have removed the passwords in the BIOS, then a low level format of the drive should get you going again, albeit without any OS or data left behind. That's kind of the whole point behind passwords like that, no access to the data.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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